Job Details

Team Leader - Cincinnati

Bibibop Rookwood Exchange Cincinnati (Edwards Rd) - 3831 Edwards Road, Cincinnati, OH 45209

Job Summary:

We are seeking an experienced and dedicated leader to oversee the service in our restaurant. The ideal candidate will have a strong background in the food industry, exceptional leadership skills, and a passion for providing excellent customer service. As a service leader, you will be responsible for ensuring excellent customer service, running customer facing processes, and maintaining high standards of food service.

Duties:

· Supervise and coordinate restaurant activities, including customer service and front of house operations

· Ensure compliance with health and safety regulations

· Train and develop staff members on proper food handling procedures

· Handle customer inquiries, complaints, and resolve any issues that may arise

· Implement strategies to increase restaurant sales and profitability

· Maintain a clean and organized restaurant environment

· Monitor and maintain cleanliness and organization in the dining area, including tables, counters, and serving stations.

· Handle customer inquiries, feedback, and complaints promptly and professionally, striving to resolve issues to the customer's satisfaction.

· Oversee cash handling procedures, including cash register reconciliation and deposits.

· Collaborate with the management team to develop and implement strategies for improving guest satisfaction and increasing sales.

· Ability to properly lift, pull, and/or push up to 50 lbs.

Experience:

· Previous experience in a supervisory or managerial role within the food industry or hospitality management

· Strong knowledge of food production processes and techniques

· Excellent team management skills with the ability to motivate and inspire employees

· Proven track record in providing exceptional customer service

· Ability to handle high-pressure situations and make quick decisions

Skills:

· Leadership: Strong leadership skills to inspire and motivate employees towards achieving goals.

· Food Industry: In-depth knowledge of the food industry including food safety regulations, trends, and best practices.

· Hospitality Management: Understanding of hospitality management principles including customer service, guest satisfaction, and employee training.

· Food Handling: Proficient in proper food handling techniques to ensure safety and sanitation standards are met.

· Team Management: Ability to build and lead a cohesive team, provide guidance and support, and foster a positive work environment.

· Inventory Control: Proficient in inventory management systems, conducting regular stock checks, and optimizing inventory levels.

· Customer Service: Strong customer service skills to handle inquiries, complaints, and ensure customer satisfaction.

We offer competitive compensation and benefits packages for the right candidate. If you are a motivated individual with a passion for the food industry and possess the necessary skills and experience, we invite you to apply for the position of Service Leader.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person