8 Call Center Representative Jobs in Biloxi, MS
Bienville Orthopaedic Specialists is Hiring a Call Center Representative Near Biloxi, MS
Our success lies in the dedication of our employees as each one is selected for their commitment to our values, a strong focus on service, and a passion for patient care.
Position Overview: Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries.
Essential Job Responsibilities
- Answers and triages inbound calls in a high-volume call center.
- Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
- Receives and forwards patient requests to appropriate clinical staff in a timely manner.
- Enters patient information into the electronic health records (EHR) system.
- Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
- Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
- Performs other duties as assigned.
- High School Diploma or equivalent.
- 1 – 2 years experience in medical office administration is highly preferred.
- Must be able to complete tasks with a high degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
- Must demonstrate ability to analyze data and resolve complex problems.
- Must have the ability to work independently while managing time and workload appropriately.
- Knowledge of medical terminology and procedures, knowledge of health insurance industry practices, and/or medical billing procedures preferred.
- Experience with medical scheduling/billing systems preferred.
- Exceptional customer service, interpersonal skills, and communication skills.
- Proficiency in electronic records systems is preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
- High School Diploma or equivalent.
- 1 – 2 years experience in medical office administration is highly preferred.
Remote: None
Job Summary
Full Time
$35k-45k (estimate)
04/11/2023
07/27/2024
bosortho.com
Biloxi, MS
<25
Related Companies
The job skills required for Call Center Representative include Customer Service, Call Center, Scheduling, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
Similar Jobs
Popular Articles
