Biesse Group is an international company that manufactures integrated lines and machines to process wood, glass, stone, plastic and composite materials and what will come next.

Founded in Italy in 1969 and listed in the Euronext STAR segment of the Italian Stock Exchange, we support the business evolution of our customers in the furniture, housing & construction, automotive and aerospace sectors. Today, 80% of our consolidated turnover is achieved abroad by an ever-growing worldwide network with 4 manufacturing sites and 30 showrooms reaching over 160 countries.

Thanks to our rooted competence embodied by 4,200 employees, we empower the imagination of industry-leading companies and prestigious names in Italian and international design to make the potential of any material shine.

**Please note, we are not partnering with agencies on this position. Direct applications from candidates only, please. **

Responsibilities:

• Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.
• Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request.
• Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.
• Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.
• Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.
• Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.
• Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.
• Follow up with customers who have outstanding requests to provide any updates or developments.
• Resolve logistical issues with North American customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.
• Identify and escalate issues as necessary to supervisors.
• Utilize Excel reporting.
• Other duties as assigned.

Qualifications:

• 2-3 years of inside sales/customer service/call center experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
• Bilingual in Spanish is a plus!
• Intermediate Microsoft Office skills
• Experience using Oracle or a similar system for queue management and order placement
• Excellent written, verbal and interpersonal communication skills
• Ability to prioritize tasks In a fast-paced environment
• Organization and issue tracking skills with ability to follow through on commitments to customers
• Self-starting attitude, willingness to take initiative, ask questions and drive for results

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

Experience:

• Call center: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Charlotte, NC 28208 (Required)

Ability to Relocate:

• Charlotte, NC 28208: Relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC 28208