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Contributes to the Program team by providing exceptional customer service to volunteers, youth, and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
Delivers quality service; works to facilitate a positive match experience; documents high quality, professional assessments and notes in the database;
and meets or exceeds program goals.
1. Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
Address and resolve real and / or potential problems and barriers once identified.
2. Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
3. Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
4. Provide information and provide resources to youth and / or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and / or success.
5. Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
7. Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
8. Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
9. Collaborate with other service delivery staff to ensure smooth transition among functions.
10. Help in other program areas as part of the team when needed, attend events as requested by the agency.
11. Assist in program development and strategies for growth through participation with workgroups.
12. Assist in defining and meeting deliverables and / or outcomes for the Program team.
13. Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
14. Performs other duties as assigned.
PIc9231180bd86-26289-34509830
Last updated : 2024-07-12
Full Time
Social & Legal Services
$60k-75k (estimate)
07/14/2024
07/16/2024
bbbscentralohio.org
COLUMBUS, OH
50 - 100
1933
DAVE SCHIRNER
<$5M
Social & Legal Services
The job skills required for Support specialist include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support specialist. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Learn Relevant Tech Skills and Gain Experience.
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