Description

JOB TITLE: Match Support Specialist – Community Based Team 

LOCATION: Bellevue WA

DEPARTMENT: Programs – Community Based 

REPORTS TO: Lead Match Support Specialist 

PAY RANGE: $50,000 - $52,000 annually, paid as an hour wage DOE 4 weeks of vacation leave along with 12 sick days and 2 personal days per year, 100% employer-paid medical, dental, vision, and long-term disability for employees, access to LinkedIn Learning Professional Development, 401(k) with employer match, and EAP; access to onsite workout facility. 

WORK SCHEDULE: Hybrid, 2 days onsite & 3 days remote and alternating weeks 3 days onsite & 2 days remote. 

FLSA STATUS: Non-Exempt, Full-time

LAST REVIEWED: May 2024

OUR VALUES: Trusted and Transparent | Respect and Dignity | Relationship Building | Inclusivity and Belonging (JEDI) | Rise to Meet Youth

OUR MISSION: To create and support 1:1 mentoring relationship that ignites the power and promise of youth.

BBBS believes all youth should have the chance to reach their potential and achieve success in life- we believe the same thing about our team members. Rooted in the Puget Sound region for more than 60 years, Big Brothers Big Sisters of Puget Sound is the nation’s largest donor and volunteer supported mentoring network. BBBSPS has an urgent mission and is searching for dynamic individuals to help us deepen and broaden our impact in Puget Sound Regions.

Each employee in Big Brothers Big Sisters of Puget Sound helps to extend the mission of the agency in particular ways as outlined in the position description. The essential functions of the position include, but are not limited to the following:

JOB SUMMARY:

Big Brothers Big Sisters of Puget Sound is looking for a Match Support Specialist who will thrive in an environment that is dedicated to serving more youth through high quality one-to-one mentoring. The match support specialist will positively impact our community through supporting volunteers, parents and youth in our Community Based program. The match support specialist is responsible for matching volunteer mentors with youth and maintaining contact with matched pairs to ensure a successful and viable mentoring relationship. This role supports our organizational goal of helping all youth reach their inherent potential, especially youth who are disproportionally impacted by systematic barriers. Evening hours are required with some weekend hours required for events and activities. People from diverse communities are encouraged to apply.

ESSENTIAL RESPONSIBILITIES:

• Manages and supports caseload through entire process while maintaining comprehensive and professional documentation to assure accountability, effectiveness, and efficiency.
• Initiates ongoing enhancements to agency practices.
• Assists in the adapting and delivering training for our volunteers.
• Promotes and maintains cooperative working relationships with community organizations.
• Through scheduled in-person, telephone and electronic contact, ascertains that the elements of youth protection, match relationship development, positive youth outcomes and customer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible.
• Assesses individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and a successful and satisfying experience for the volunteer.
• Ensures high-level proficiency in applying youth protection and risk management knowledge, as well as policies and procedures throughout all aspects of the job function.
• Conducts exit interviews, with all parties, at match closure. Assesses reasons for match closure and re-match or re-engagement potential. When match terminates, pre-maturely or unexpectedly.
• Establishes, monitors and meets goals for youth outcomes, quality measures, expanding impact of youth served, support contact compliance, and excellent customer satisfaction.
• Coordinates with other departments to identify possible partnerships, promotes agency events, and provides support for other efforts as necessary.
• Plan and deliver specific programming to achieve optimal youth outcomes. Examples of such work could include working with youth experiencing foster care, career exploration or working with youth from specific marginalized communities.
• Assist in the coordination and facilitation of new staff training sessions and development of training materials for new match support specialists.
• Provide input on solutions for improvements in programming, workflow or policy.
• Plan and support activities and events for matches.
• Evaluate and provide program data regarding match support activities and outcomes.
• Use MatchForce and other program data to ensure high level of compliance with agency standards of practice, impact and quality goals.
• Other duties as assigned. 

Requirements

• Bachelor’s degree with preference given to human services, education or similar; or Associate's Degree with 4 years of relevant experience; or 8 years of relevant work experience
• Experience working with a range of people from diverse backgrounds.
• Required to communicate (verbally and written) in English.
• Available to work evenings and weekends on a consistent basis
• Access to reliable automobile, valid driver’s license, auto insurance required
• Understanding of child development and family dynamics
• Understanding of issues/barriers that impact children and families from underserved populations.
• Ability to effectively collaborate with other staff
• Ability to collect meaningful data and draw solid conclusions
• Proficient in Microsoft Word, Excel and Outlook
• Ability to work independently exercising good judgment, decision-making and problem-solving skills
• Ability to succeed in a fast-paced environment
• Ability to work with confidential information required
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone

COMPETENCIES NEEDED TO BE SUCCESSFUL WITHIN OUR ORGANIZATION: We work with each employee to generate professional development plans that reinforce skill-building and demonstration of growth in each of the following competencies.

Core Competencies

• Accountability / Workload Management
• Customer Service Orientation
• Growth Mindset, Adaptability
• Cultural Sensitivity
• Collaboration
• Expertise in Area of Focus

Leadership Competencies

• Develops & Motivates Others
• External Relationship Builder
• Team Effectiveness
• Emotional Intelligence
• Organizational Growth Orientation
• Problem-Solving
• Initiative & Results Driven

WORK ENVIRONMENT:

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.
• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.
• Phone time: 95% of work will be spent on the phone contacting volunteers, parent/guardians, and Littles.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization. Management retains the discretion to add or to change the duties of the position at any time.

Justice, Equity, Diversity and Inclusion Statement

At Big Brothers Big Sisters of Puget Sound, we are unwavering in our commitment to justice, equity, diversity, inclusion (JEDI) and these principles are integral to our values and mission. We firmly believe that every person should have the opportunity to reach their full potential, and we are committed to upholding JEDI principles in all aspects of our organization. We are dedicated to taking concrete actions to uphold these values both internally and externally, with a particular focus on empowering BIPOC (Black, Indigenous, and People of Color), LGBTQIA (lesbian, gay, bisexual, transgender, queer, intersex, and asexual, plus) individuals and other traditionally marginalized communities. Through these actions, both internally and externally, we create a transformative environment where every person can thrive, be heard, and truly belong. 

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.