2 Customer Relations Specialist Jobs in Portsmouth, OH
Big Sandy Superstore is Hiring a Customer Relations Specialist Near Portsmouth, OH
Job Description
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
- Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
- Dental Insurance - Affordable dental insurance with NO waiting period.
- Vision Insurance - Quality vision coverage for very little cost.
- Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
- 401K Plan - All administrative fees are paid by the company.
- ESOP - Employee Stock Ownership Program
- Paid Time Off - Competitive paid time off policies.
- Employee Discount - Generous employee discount on ALL merchandise.
- Verifies all information related to orders is accurate; identifies and corrects discrepancies.
- Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
- Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
- Completes and processes credit applications, payments and financing paperwork.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Performs clerical support for store staff as needed.
- Other duties as assigned.
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to sit, stand, bend, stoop, and reach regularly
- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
- Full-Time/Regular
Job Summary
Full Time
$36k-48k (estimate)
06/23/2024
07/09/2024
bigsandysuperstore.com
Franklin Furnace, OH
500 - 1,000
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The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Specialist job description and responsibilities
Customer agents talk to customers on behalf of businesses and companies.
02/16/2022: Sioux City, IA
Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
04/10/2022: Port Arthur, TX
Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills.
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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
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Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
03/09/2022: El Paso, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Specialist jobs
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
04/02/2022: Youngstown, OH
Validate and qualify new customers before referring to the appropriate sales manager.
01/26/2022: Grand Forks, ND
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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Measure and analyze customer feedback.
03/31/2022: Burlington, VT
Delivered exceptional levels of customer satisfaction through excellent sales service.
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Step 3: View the best colleges and universities for Customer Relations Specialist.
