Overview:

Looking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth.

Benefits of working at BIGGBY® COFFEE:A Michigan-based coffee company where you'll learn how to craft specialty beverages.

A Michigan-based coffee company where you'll learn how to craft specialty beverages.

• A leadership role where you'll have the chance to lead and develop your own team, with the support of other managers and leadership within our franchise.
• Opportunity to build leadership skills, gain an understanding of basic marketing tactics, and build relationships with your staff and your customers.
• Flexible hours!
• Free coffee!
• Discounts on food and merchandise!
• Chance to try out new products before they are available to customers!
• Opportunities for advancement!
• Reviews and raise opportunities every 6 months!
• Sick Pay!
• Holiday Pay!
• Direct Deposit!
• Health Insurance!
• 39% off Tuition at Davenport University
• Quarterly Bonuses!
• Paid Vacation Days!
• Paid Parental Leave!
• 4 Week Paid Sabbatical Every 5 Year
• Workplace dedicated to providing growth, value, and belonging to all employees.

Description:

A leadership position within the store responsible for managing a store by hiring, coaching and developing a full staff, managing various financial data points, the ability to effectively communicate store goals and new information to employees.

We do require that you:

• Be 18 years of age or older
• Be available to work 35 hours a week or more
• Be available to work weekends
• Have reliable transportation
• Complete our New Barista Training Program- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business.
• Complete Shift Leader, PERColator, and Manager Training
• ServSafe Certified—or ability to complete certification

Responsibilities and Duties:

• Hire a full staff
• Hire following Pavilion Ventures hiring procedures as needed.
• Conduct new hire orientation and training following Pavilion Ventures hiring procedures.
• Promote following Pavilion Ventures promotion procedures as needed.
• Demote following Pavilion Ventures demotion procedures as needed.
• Maintain staffing levels—look ahead at staff changes
• Plan ahead for high turnover periods (spring and fall, coinciding with school schedules)
• Lead by example in creating a welcoming environment for all customers
• Ensure every customer is leaving the store in a better mood than when the customer arrived.
• Produce high quality products.
• Ensure the store is clean and organized, especially from the customer’s perspective.
• Ensure staff how to handle issues if they arise.
• Help customers achieve a unique to them drink through offering a beverage and food upsell on every transaction.
• Ensure that every Cashier is offering a beverage and food upsell for every transaction
• Understand how upselling benefits the customer
• Shows them how to customize their drink
• Can show them options they didn’t know they had
• Try new products and encourage customers to try them as well!
• Coach and develop team
• Monitor each staff member for individual growth potential.
• Coach staff members in various ways they can improve in their roles—praise staff for meeting or exceeding expectations.
• Coffee season rollout
• Review coffee season guidebook
• Lead rollout meeting
• Allow Assistant Manager and PERColator to assist in rollout.
• Ensure proper marketing materials are up at the start of any new coffee season.
• Reviews, Recognition and Disciplinary Action
• Reviews
• Conduct 6-month reviews with all eligible employees following Pavilion Ventures review procedures.
• Enter reviews and raises properly
• Recognition
• Recognize employees outside of 6-month review periods for various reasons.
• Praise in public, discipline in private.
• Disciplinary Action
• Document any disciplinary conversations from verbal warnings to official write ups.
• Documents must be stored in the employee’s online file following the proper Pavilion Ventures procedures.
• Terminations should never be a surprise to an employee. Having the necessary conversations and documents to back up a termination ahead of time are incredibly important to the entire process.
• Maintain health department standards through checklist and chore execution
• Checklist knowledge, awareness, and completion
• Ensure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times.
• Ensure checklists are filled out and documented properly in Connecteam.
• Ensure weekly and monthly chores are completed.
• Standard Operating Procedures (SOPs) are being followed.
• Understand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns.
• Able to handle a Health Department inspection.
• Maintain proper cash handling procedures
• Ensure proper cash handling procedures are following (i.e. pinpads are being handed out to customers, correct change is given, etc.)
• Count down drawers properly
• Conduct managerial duties including marketing, auditing, sales forecasting, coaching, and problem solving.
• COGS and Labor Spreadsheet
• Deposits
• Marketing plan execution
• Understand current marketing plan
• Participate in drink drops
• Participate in local community events
• Plan for and execute any current marketing initiatives
• Lead, Manage, Accountability
• Lead by example.
• Manage staff.
• Accountability-Audit various aspects of job responsibilities to ensure proper follow through by staff.
• Audit scheduled vs worked hours
• Audit practicals and training assessment results
• Audit facility maintenance
• Audit coffee season and new procedures rollouts
• Audit store numbers compared to goals
• PERComanager
• Add and terminate employees
• Edit employee wages
• Edit employees clock ins/outs as necessary
• Jasper
• Know how to pull all necessary reports
• Bloomgrowth
• Update scorecard weekly
• Attend weekly District meetings
• Attend bi-weekly Same Page meetings with District Manager
• Connecteam
• Maintain staff in Connecteam
• Communicate regularly with staff
• Post schedules in Connecteam for easy access
• FreshDesk
• Ensure the equipment and the store are properly maintained and in good repair to avoid equipment failure, costly maintenance, and to meet fire department, health department, and OSHA standards.
• Home Office Tickets
• Know how to submit a ticket to the BIGGBY COFFEE Home Office as necessary
• Maintain weekly COGS within budget and maintain a fully stocked store
• Conduct weekly Sysco and Mooville orders within budget
• Submit BOSS orders within budget
• Complete weekly schedules on time and in budget
• Track time off requests
• Add people and availability to a schedule
• Proper daily and hourly coverage based on sales
• Create a schedule in budget
• Schedule sent to District Manager by 12pm on Mondays.
• Schedules shared with staff by 12pm on Thursdays.
• Ensure every product is available during open hours
• Ensure staff know what to do in emergencies
• Conduct will-call orders as necessary
• Knowledgeable of store goals, communicate and motivate staff to achieve goals, and understand how to achieve goals on an hourly, daily, weekly and quarterly basis.
• Understand store’s ABC, cup count goals.
• Communicate goals regularly to staff
• Coach staff in how to impact goals on shift through consistent upselling, following Position Priorities, etc.
• Assess execution of store contest: ensure staff know contest, and how to execute properly, coaching them as necessary.
• Assess speed of service and ensure proper procedures (Position Priorities, PERC, recipes) are maintained.
• Lead same page meetings with PERColator and Assistant Manager.
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.