4220 Bardstown Road Louisville, KY 40218

AUTOMOTIVE SERVICE LANE MANAGER

Salary Commission

Service Department Experience Required

Bill Collins Ford Lincoln of Louisville is the Go-To spot for Shepherdsville, Mount Washington, Taylorsville and Cox’s Creek drivers seeking a new or used vehicle. Customer satisfaction is our business! We believe that culture makes a difference, and we focus on building relationships with our employees, our customers, and our community.
We need to hire a 'Hands-On' Service Lane Manager to run our High-Volume Service Department while controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated.

We offer:

• Highly competitive pay plan!
• Health, Vision & Dental Insurance
• 401(k)
• Paid Vacation
• Paid Holidays
• No Sundays!
• Career advancement opportunities

Responsibilities – Service Lane Manager:

• Oversee the Service Department, Technicians, Service Advisors, Service Call Center, Valet, Detailers, and Service Lane
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with Shop Foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend Manager meetings and conduct Service Department meetings
• Must be results- driven, highly energized, and a customer service-oriented leader
• Must have a passion for taking care of customers
• Handle and resolve customer complaints
• Motivate, train, develop, and reward employees
• Will communicate with customers about maintenance and service work needed efficiently
• Continue to maintain The Rossi Auto Groups value, quality, integrity, and CSI

Qualifications/Requirements – Service Lane Manager:

• Previous dealership Service and Parts experience preferred but we will train candidates with Service Advisor experience
• Ford / Lincoln experience is a plus!
• Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
• Experience with automotive software, DMS, Xtime, etc. is a must as our process is completely digital
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• The ability to use good judgment in challenging situations
• A professional demeanor when interacting with customers
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.