**Overview:** Join our team as a Ford Service BDC professional at our reputable dealership. We are looking for a dedicated individual with a strong background in retail sales and exceptional organizational skills to enhance our customer service experience. **Responsibilities:** - Manage and develop customer relationships through effective communication and service - Utilize dealership systems to track and maintain customer databases - Respond promptly to customer inquiries via phone, email, and other communication channels - Schedule appointments for customers requiring Ford service or maintenance - Collaborate with the service team to ensure timely and efficient vehicle servicing - Assist in upselling additional services or products to customers when appropriate - Utilize sales techniques to enhance the overall customer experience **Qualifications:** - Previous experience in dealership operations or retail sales is highly preferred - Strong understanding of inventory management practices within a dealership setting - Proficiency in upselling techniques and sales management strategies - Excellent organizational skills to maintain a streamlined workflow - Knowledge of retail math for accurate calculations during transactions - Ability to work in a fast-paced environment and prioritize tasks effectively - Familiarity with market trends and customer preferences in the automotive industry If you are a motivated individual with a passion for sales, exceptional organizational skills, and experience in dealership operations, we encourage you to apply for this exciting opportunity. Familiarity with Ford systems is a plus. Join our team and contribute to providing top-notch service to our valued customers.

Job Types: Full-time, Part-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Performance bonus
• Weekly bonus

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Tampa, FL 33614 (Required)

Ability to Relocate:

• Tampa, FL 33614: Relocate before starting work (Required)

Work Location: In person