3 Experienced Automotive Service Writer/Advisor Jobs in Westbrook, ME
Bill Dodge Auto Group is Hiring an Experienced Automotive Service Writer/Advisor Near Westbrook, ME
Compensation: $80,000-100,000 per year (base commission)
Responsibilities
- Greet customers in a friendly and prompt manner and handle all customer concerns in a professional, empathetic way.
- Obtain customer and vehicle information, enter all info into repair software. CDK experience a plus.
- Promote the sale of labor, parts, and accessories in a consultative manner during initial drop off and over the phone after vehicle inspections.
- Set proper expectations of service costs and repair times and maintain communication with customers throughout their service experience.
- Gain approval from customer on all repairs and services before starting work.
- Follow warranty and department processes with proper documentation.
- Collect payment, if applicable, close the repair order, and redeliver the vehicle to the customer upon the completion of the vehicle’s service.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Prior Automotive Service Advisor experience is required
- Experience with CDK is preferred
- Have a valid driver's license
- Work every other Saturday with Monday off.
- Organization and time management skills
- Have a passion for customer service
- Be coach-able and willing to learn
- Professional appearance and strong communication skills
- Health/Dental/Vision Insurance
- 401k retirement plan
- Paid Time Off
- Customer and Recruitment Referral Programs
- Career Advancement Opportunities
- Employee discounts on sales, parts, and service
Job Summary
Full Time
Consumer Services
$45k-66k (estimate)
05/17/2024
07/12/2024
billdodgeautogroup.com
LEXINGTON, MA
25 - 50
1970
WILLIAM DODGE
<$5M
Consumer Services
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About Bill Dodge Auto Group
Bill Dodge Auto Group is a third generation Dealership. The Bill Dodge Auto Group bought several franchises spanning from Brunswick to Westbrook over the next 40 years. Manufacturers from Buick, GMC, BMW, Infiniti, Cadillac/Oldsmobile, Pontiac, Subaru, KIA, Hyundai, Saturn and Infiniti were scattered throughout Southern Maine and operated by the Bill Dodge name. In the 1990s Winfred Dodge Jr, and Stacy Dodge were brought into the business to retain operations for the family run business. Win and Stacy are well known for their radio commercials Little brother and Big Sis and were one of the fir...st dealerships to have a presence on the radio. In 2013 Bill Dodge acquired the Nissan and another KIA location in Saco, Maine. The Bill Dodge name not only represents a large manufacturing following of automobiles, but core values of a family run business. Employees at Bill Dodge Auto group are the core to a successfully run business, and as Stacy always says What my brother and I do each day is easy compared to the work, and dedication our employees give to our customers. Our goal is to make your car buying experience the best possible.
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