Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to get started!

Making Lives Better, One Connection at a Time!

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.

We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

Starting at $15 / hour with potential to earn up to $17 / hour based on performance

About the job

Main responsibilities

• Complete initial trace work using online tools and account systems
• Verifying consumer information
• Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement
• Maximize revenue and achieve set goals and objectives
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client-specific, and corporate guidelines

Qualifications

• Customer centric
• Negotiation skills with a can-do attitude
• Excellent verbal, phone and email communication skills
• Good computer skills
• Ability to build relationships with internal and external stakeholders
• Candidates must be within travel distance to our Hampton office location

Benefits :

• Hybrid work environment (combination of in-office and remote work)
• Health & Dental Benefits available after initial waiting period
• Equipment will be provided by us
• Paid training
• Amazing work culture where you can learn and grow
• New office, built to suit our needs
• Directly off I-64 for easy commute
• Walking distance to 23 restaurants and over 70 retail stores
• 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
• Vibrant arts community, distinctive festivals and a rich history
• Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum

Are you a Gosling? Let's find out!

At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team!

• Never Satisfied Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome.
• Able to Grow, Eager In order to get better, you must crave to learn continually. You have a desire to always be learning, growing personally and professionally.
• Make Others Better Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself.
• Creativity and Innovation Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes.
• Have Fun, Energetic We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.

Location

4410 E Claiborne Square

Hampton, VA 23666

We have offices across the Globe North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia);

Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India please visit our website for additional information

Last updated : 2024-04-23