Job Summary:
The BMW Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their BMW vehicles. This individual will work in a fast-paced environment to provide exceptional customer service and increase service sales through effective communication and sales techniques. This is a commission-only sales position in the auto industry, requiring strong sales skills and knowledge of BMW vehicles.
Compensation & Benefits:
The compensation for this Full-Time BMW Service Advisor position is commission-based with potential earnings between $6,000 to $11,000 per month, paid semi-monthly. In addition, Bill Pearce Motors offers a comprehensive benefits package including health insurance, paid time off, and opportunities for career advancement.
Responsibilities:
• Greet customers and provide a positive first impression of the dealership
• Listen and understand customer concerns and accurately document service requests
• Educate customers on service and maintenance plans for their BMW vehicles
• Suggest and sell additional services based on customer needs
• Coordinate with service technicians to ensure timely and comprehensive completion of service requests
• Keep updated on BMW vehicle knowledge and industry trends
• Utilize sales techniques to increase service sales and meet or exceed sales goals
• Maintain accurate and organized customer records and service history
• Handle customer inquiries and complaints with professionalism and resolve issues to ensure customer satisfaction
Requirements:
• Minimum of 5 years experience in sales or customer service
• Excellent communication and interpersonal skills
• Proven ability to utilize sales techniques to meet or exceed sales goals
• Knowledge and passion for BMW vehicles
• Basic knowledge of automotive service and maintenance
• Excellent time management and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Willingness to work a flexible schedule including evenings and weekends
EEOC Statement:
Bill Pearce Motors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.