Provides leadership to the Central

Business Office (CBO) and Client staff in one or more areas of the CBO

Department. Responsible for hiring and supervision of the office/department

staff and the daily operations of the CBO. Responsible for personnel management,

orientation and training, and ongoing education for staff, and monitor staffing

variances to benchmarks. Ensures compliance to governmental, departmental, and

other regulatory requirements, policies, and procedures. Participates in

departmental planning, budgetary compliance, development of policies and

procedures, and adherence to quality indicators. Responsible for maintaining

information management systems utilized by the CBO Department. Conducts process

improvement activities to improve CBO operations in the goal of achieving

different Accounts Receivable (AR) targets at each CBO client. Leads new CBO

client implementation activities.

Essential Job Functions

• Performs Analysis of Client

revenue cycle operations to make recommendations to Clients on coding, revenue

capture, reimbursement, and operational optimizations.

• Resolve issues utilizing good

customer service skills while understanding the financial and customer service

impact to CBO Clients.

• Possess a thorough understanding

of CBO Client charges, billing structures and the rationale behind them so

appropriate answers can be given to the customer, public, and third parties.

• Directs and coordinates the day-to-day

activities for the CBO staff, establishing priorities and assigning workloads.

• Manages assigned personnel

including interviewing, hiring, directs orientation and training of new staff

and current staff, performance appraisal, promotion, counseling, and

disciplinary action.

• Conducts regular/scheduled CBO

staff meetings and provides on-going education to staff due to staffing needs,

regulation changes, upgrades to applications and organizational goals.

• Collaborates with Systems

Analysts in the planning and design of business solutions and resources needed

to meet business goals, implementation, and management of system

configurations.

• Maintains applications or

information management systems utilized by the department, continually updating

files, updating, and training staff. Coordinates with Information Services in

the design, update, scheduling, and problem resolution of information systems

used by the department.

• Provides input in analyzing

needs of the department, participates in budgetary process and maintaining

budgetary compliance.

• Prepares and analyzes reports on

the status and efficiency of the department utilizing various reporting tools

including report writers and query. Takes corrective actions based on outcome

of reports. Reports and analysis may be needed for senior management decision

processes.

• Participates in the development

and maintenance of departmental policies and procedures and process improvement

issues.

• Coordinates with outside

agencies for collection of outstanding accounts including any accounts

requiring legal action and testifying in court.

• Utilizes performance improvement

principles to thoroughly assess and improve quality.

• Prepares monthly client

Scorecards and works with System Analyst(s) to address issues identified.

• Prepares and/or presents results

from monthly reports to CBO clients. Required attendance at client board

meetings as needed and/or requested.

• Identifies needs and sets goals

for own growth and development.

• Supports and models behaviors

consistent with Billings Clinic’s mission, vision, values, code of business

conduct and service expectations. Meets all mandatory organizational and

departmental requirements. Maintains competency in all organizational, departmental,

and outside agency standards as it relates to the environment, employee,

patient safety or job performance.

• Performs all other duties as

assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• Two (2) year Associate Degree in Business

Management, Finance, or related field

• Four (4) year Bachelor’s Degree in

Business Management, Finance or related field

Experience

• Two (2) years of successful

experience leading and directing staff

• Two (2) years of successful

experience working closely with accounts and account management

• Three (3) years of Billings Clinic

patient accounts or health care related experience - preferred

• Two (2) years of successful

experience applying techniques and skills as a manager and/or leader -

preferred

Certifications and Licenses

• Montana Driver’s License (or

ability to obtain within 6 months of hire) with ability to be insured for

operation of business vehicles