You haven't searched anything yet.
Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.
Essential Job Functions
Supports and models behaviors consistent with Billings Clinics mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Prepares room, equipment and supplies as dictated by a particular examination, patients needs, and Billings Clinic exam and procedure room cleaning guidelines.
Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.
Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
Orders and maintains clinical and office supplies and equipment as directed.
Maintains patient files, records and other information. Adheres to confidentiality requirements.
Compiles statistical data for reports as directed.
Attends required meetings and participates in committees as requested.
Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.
Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.
Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Additional Essential Functions for Level II and III Refer to Department Grid
Assists physicians and non-physician providers in preparing for minor procedures and physical exams.
Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc.
Administers medications and immunizations according to department approved grid and guidelines; once department requirements and required training have been met.
Additional Essential Functions for Level III Refer to Department Grid
Administers medications and immunizations according to department approved grid and guidelines, which may include pediatric patients; once department requirements have been met.
Required to assist in 3 medical assistant training events per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*
Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*
May perform advanced skills for department if all training has been completed and competency achieved (please refer to department specific grid).
Point of Care Testing Trainer or Specialized Training specific to department; i.e. Wound Vac, Vein Procedures
Additional essential Functions for Level IV Refer to Department Grid
Administers medications same as previous levels specific to department grid and guidelines and additional injections as indicated on department specific grid. (Patient Care; Patient Care, Injections)
Health coaching , Clinic Float, Training Lead, Yellow Belt
Participates in maintaining and/or building training modules using evidence based best practice for medical assistants
Assisting with process improvements as related to the clinical setting.
Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level
Competent to perform routine, non-complex aspects of patient care, treatments and procedures
Safe pharmaceutical handling requirements and guidelines
Application of personal protective equipment (PPE) for patient and staff safety
Computer applications
Refer to Department Grid specific to Level I
Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care
Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider
Practices according to Billings Clinic MA job description, guidelines and physician judgment
Work is performed under the direct supervision of a physician
Work is performed independently in accordance with assigned schedules and operating procedures
Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider
Expected to prioritize all aspects of job performance
Demonstrates personal accountability in all facets of role responsibilities
Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient
Ability to utilize and apply PSE skills
Service Recovery
Communication with patient on expectations, e.g. being late for scheduled appointment, wait times
Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
Work with leadership on service recovery as needed
Medical Terminology (available through LMS)
Process Improvement / Quality Assurance /Risk Management
Adheres to patient safety goals and standards
Participates in Process Improvement or Risk related activities within the department
Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physicians/non-physician providers time
On-Call Responsibility
Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)
Safe pharmaceutical handling requirements and guidelines
Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures
Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP
Other
$36k-43k (estimate)
06/15/2024
08/13/2024