The Surgery Scheduler I schedules is responsible for coordinating clerical and administrative support functions within the Neurosurgery Department. Appropriately interacts with physicians, patients, family and staff. Supports unit activities to ensure smooth functioning of the surgical process and assures the appropriate clinical and insurance information is collected for the surgery scheduled. Responsibilities include but are not limited to personal management to include personnel selection, orientation/training, scheduling, development/mentoring, performance appraisals, coaching and counseling, disciplinary actions, physician relationships, intradepartmental and interdepartmental activities, quality control and process improvement activities, regulatory compliance and fiscal control.

Essential Job Functions

• Maintain a detailed knowledge of the OR information system’s functionality and structure to ensure Neurosurgery Surgery Scheduling is seamless.

• Understands the implications of the data and how the data is utilized. Participates in maintaining the integrity of the system data. • Develops and maintains records and files in an organized manner.

• Communicates appropriately with customers to identify concerns and issues, investigates and coordinates resolution of non-routine problems. Initiates appropriate follow-up to ensure that all matters requiring attention are addressed promptly and efficiently.

• Refers more complex problems to the Manager or Director as appropriate.

• Identifies needs and sets goals for own professional growth and development; meets all system/departmental educational requirements.

• Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance.

• Designs and produces documents, forms, reports and data graphs for projects and programs based on needs identified by the staff and/or leadership. Duties include data gathering, database extractions, and data analysis for various projects and preparation of a variety of reports and data graphs requiring independent judgment with minimal supervision.

• Provides routine administrative and secretarial support to the department staff including answering of two incoming telephone lines and call coordination, surgery scheduling, and file management.

• Communicates appropriately with customers to identify concerns and issues, investigates and coordinates resolution of non-routine problems. Initiates appropriate follow-up to ensure that all matters requiring attention are addressed promptly and efficiently.

• Refers more complex problems to the Clinical Coordinators, Manager or Director as appropriate.

• Comprehensive Stroke Center Education Requirements

•Required to complete 1 education hour annually for DNV Comprehensive Stroke Program requirements.