You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.

Nursing Services Supervisor (Full-time/Cody)
CODY CLINIC - 6760 (BILLINGS CLINIC CODY CLINIC)
req7816
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours (Exempt)
Starting Wage DOE: $34.41 - 40.43

The Nursing Services Supervisor assists the Clinic Manager in providing leadership and management within the assigned clinic. May supervise nursing and non-nursing staff depending on the staff mix in the assigned clinic. The Nursing Services Supervisor is responsible and accountable for the coordination of the operational and clinical activities relating to quality and education, staffing and clinical coordination. Responsible for the design, coordination, delivery, and evaluation of staff training and learning to include classroom and department specific learning. Responsible for applying in-depth knowledge, competencies, and skills in a clinical specialty and ensure adherence to all quality, accreditation and regulatory standards. Assesses, plans, researches, develops, conducts, and evaluates services, continuing education programs and regulatory requirements in collaboration with management. Expertise is utilized in all settings of the assigned clinic. Establishes goals and priorities in accordance with patient care, staff needs, and organizational objectives and in accordance with population specific criteria. Responsible for the day-to- day coordination of the clinic’s quality improvement program. Additional responsibilities include but are not limited to personal management to include clinical personnel selection, orientation/training, scheduling (approval of time off requests, staffing to volumes, flexing, etc.), development/mentoring, performance appraisals, coaching and counseling, disciplinary actions, patient care delivery, physician relationships, intradepartmental and interdepartmental activities, quality control and process improvement activities, accreditation and regulatory compliance and fiscal control. Assists in the development of policies and procedures. In the absence of the Clinic Manager, may assume responsibility and accountability for management of assigned areas of the clinic.

Essential Job Functions

• Interprets, supports, and practices the mission and philosophy of Billings Clinic and Regional Team. Responsible for the promotion of, and adherence to, the elements of Billings Clinic’s Code of Business Conduct and corporate compliance program.
• Provides leadership within the assigned areas in the accomplishment of organizational/departmental goals and objectives. Performs the functions of interviewing, hiring, scheduling, establishing priorities and assigning workloads, orientation/training, performance appraisals, coaching/counseling, disciplinary up to and including discharge as coordinated with the Clinic Manager or Human Resources. Responsible for adhering to established human resource management policies and procedures.
• Coordinates the development of and implementation of an education, quality, and regulatory compliance plan that addresses individual, departmental and/or the medical specialty and clinic needs. Conducts regular educational sessions and directs the orientation and training of new staff and provides on-going education to staff. Creates an environment in which personnel can realize personal growth and development through active participation in departmental decisions, opportunities for professional growth and consistent application of personnel policies. a) In coordination with local leadership and needs of Billings Clinic develops educational programs and collaborates with other health care providers to assure appropriateness of educational offerings for staff members and patients; maintenance of continuity of care; coordination of resources to facilitate patient’s plan of care; and may provide direct and/or indirect patient care. b) Monitors and maintains records of all types of education, in-services and training provided to all levels of staff. Participates in auditing employee files for compliance with accreditation, regulatory and quality initiatives and Billings Clinic policies c) Teaches and/or coordinates CPR training or other certifications, educational programs which are consistent with American Heart Association protocols, monitors and tracks educational compliance with Billings Clinic, collaborates with the Community Training Center and other health care providers to assure appropriateness of educational offerings for individual and community needs. d) Facilitates empowered environment that recognizes and responds to staff’s developmental and professional practice needs through mentoring, team building, resource identification and networking. e) Incorporated the 14 forces of Magnetism in transforming the work environments and for enhancing quality of nursing care.
• Plans appropriate staffing practices by maximizing the utilization of resources; forecasts and anticipates the personnel needs of department(s) with regard to fluctuations in the patient workload and productivity standards; maintains staffing at agreed upon budgetary standards. Supports risk management practices and quality improvement activities through leadership, utilizing the knowledge of process improvement principles and quality standards towards improved outcomes, patient care and services.

Monitors and ensures compliance with quality, accreditation, and regulatory standards. Prevents, minimizes and/or corrects risks to patients, families, physicians, and other health care providers. Investigates unusual occurrences and follows appropriate procedure.
Maintains competency in all organizational, departmental, and outside agency environmental, employee or patient safety standards relevant to job performance and ensures staff adherence to the same.
Accountable for the development of methodologies to fulfill the clinic’s objectives and initiatives for quality measurement, management, and improvement.
Educates and assists local Leadership and Regional Operations team in identifying and capitalizing upon opportunities for improvement and facilitates cross-functional team development, when appropriate.
Identify and arrange for consulting assistance from internal or Billings Clinic sources as required to meet the quality, accreditation and/or regulatory needs of the clinic.
Ensures tools or models to aggregate data for monitoring and analysis of processes within the clinic are developed, utilized, and maintained.
Accountable for organizational preparation and readiness for accreditation processes and regulatory compliance
Provides support for resolution of customer complaints and issues related to the quality of patient care and/or services. Coordinates with Quality Resources and/or Risk Management departments as appropriate.

• Assists Clinic Manager with the development, implementation and maintenance of departmental policies, procedures, and practices to ensure quality of care and a safe environment for patients and staff.
• Organizes ongoing communication between all health care providers regarding aspects of patient care and departmental functions. Acts to resolve conflicts in a timely manner. Develops collaborative relationships with physicians and advanced practice providers to enhance quality practice and quality outcomes. Provides consultation for patients care related concerns and acts as a patient and staff advocate as needed.
• Participates, as needed in both short- and long-term planning for departmental functions and budgetary processes and fiscal control.
• Utilizes process improvement principles to assess and improve the quality of patient care. Develops quality and educational initiatives as appropriate based on patient satisfaction scores, medication error data, employee satisfaction scores, accreditation and/or regulatory compliance, and/or other quality indicators as identified.
• Maintains and displays an appropriate degree of clinical expertise as appropriate. Performs daily rounds and works on the floor on a regular basis. Acts as a resource for physicians, other health care providers, patients, and families. Identifies needs and sets goals for own professional growth and development, meets all mandatory system/departmental educational requirements. Maintains knowledge of current clinical trends and developments as it relates to job scope.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs other duties as assigned or as needed to meet the needs of the department/organization. Provides back up and participates in staffing as needed and/or appropriate.

Minimum Qualifications

Education

• Four (4) year Bachelor's Degree in Nursing (BSN) or Bachelor of Arts in Nursing (BAN)

Experience

• One (1) year leadership experience preferably in a healthcare setting

Certifications and Licenses

• Healthcare Provider CPR certification required - At hire
• Current Montana license as Registered Nurse - At hire

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.