Supply Chain Operations Technicians are responsible for representing all departments of Billings Clinic in a dynamic fast paced environment where change is the norm, not the exception. They take pride and ownership in providing exceptional customer service. Primary duties include, but are not limited to; shipping and receiving, handling inventory, filling stock orders and delivering stock and non-stock supplies (including but not limited to medications, needles, sharps, blades, solutions, etc) data entry, computer and telephone usage, quality control inspections, delivery of mail, lab specimens and medical records as needed for patient care, and training and orientation of newly assigned staff members. This position will rotate through the entire job functions listed below and will perform clerical and administrative tasks to as needed for support of the department and the organization. 

Essential Job Functions

•GENERAL

Supports and models behaviors consistent with the mission andphilosophy of Billings Clinic and department/service.
•SUPPLY PARS
Counts and refills supplies (including but not limited tomedications, needles, sharps, blades, solutions, etc) from predetermined parlevels. Refills supplies from a systems generated request to the predeterminedpar level.
•COMPUTER USEAGE
Utilizes computer information systems for look-ups of on-handquantities, unit of issue, catalog numbers, entering counts for par refills toproduce pick lists and for location of supplies within the warehouse. Utilizesweb based software and Microsoft office software.
•SHIPPING
Receives items to be shipped out making sure the properpaperwork is with the product and that the item has been properly packaged toensure no damage in shipping. Must maintain knowledge of packing and shippingrequirements for hazardous materials.
Utilizes FedEx and UPS computers for proper shipping labelsand addressing.
Coordinates palletized shipments that must be shipped bytruck to ensure the best trucking rates.
•RECEIVING
Receives and unpacks shipments and checks packing listagainst the shipment and purchase order. Assures that quantities received matchquantities recorded on the purchase order. Signs off on all incoming shipments.Responsible for receiving, packing and inspection of supplies and verificationof information on the invoices and shipping notices are accurate for allproducts received in the warehouse including product, quantity, unit conversionand catalog number. Enters purchase orders received and quantities received inorder to ensure accuracy of on hands inventory. Reports all discrepancies tothe Lead or Coordinator and the purchasing agent responsible for the purchaseorder.
Inspects all products to ensure against damage andshortages/overages. Works closely with purchasing regarding discrepancyreports, quantity ordered against quantity received, wrong catalogue numbers,conditions of shipments received, and damage reports.
Works closely with Purchasing and Accounting Departmentsregarding questions about product arrival, quantities and purchase orderclarifications.
•FREIGHT STOCKING
Verifies receipt notification to product, quantity, unitconversion and catalog number. Stocks and stores supplies from predeterminedpar levels in appropriate designated areas within the warehouse. Marks productswith labels reflecting appropriate charge codes. Maintains stock area in a neatand orderly manner. Rearranges and rotates stock for orderly and timely usageof dated materials. Reports discrepancies to the Lead/Coordinator.
•REQUISTIONS
Reviews information on supply requisitions verifying requiredinformation is listed including description, quantity, department name and costcenter and who is ordering. Picks and assembles orders, verifying andaccounting for products and transactions. Processes credits for returnedmerchandise at the time it is received to ensure the on-hands quantities in thewarehouse are correct for reorders. Reports any discrepancies or problems toLead Supply Chain Operations Technician or Supply Chain Operations Coordinator.
Assembles and distributes routine receiving documents.Maintains daily pick-up/delivery records and weekly operational reports. Inputsentries into the Supply Chain Operations information system.
Delivers supplies and equipment to all departments accordingto procedures and obtains signatures for proof of delivery. Delivers andretrieves rental equipment from outside agencies.
•DISPATCHER
Coordinates customer service relation issues betweenDistribution and Billings Clinic departments. Receives and dispatches routineand STAT calls for supplies, equipment, courier services. Responsible toinvestigate problem scenarios and make recommendations for corrective action.
Coordinates daily work assignments of Supply Chain OperationsTechnicians to ensure appropriate coverage for all work areas/functions.Reports staff absences and/or shortages to Lead Supply Chain OperationsTechnician and/or Supply Chain Operations Coordinator.
Reviews and verifies completeness of information on supplyrequisitions before entering into the computer system for pick lists (i.e.,department name, department account number, product description, quantityordered, unit of issue, authorized signatures, etc.).
Enters data from completed pick lists and requisitions toaccount for relief inventory of distributed products.
Enters data from returned merchandise/products to ensurecorrect accounting of on hands inventory.
•SURGERY
Works closely with the OR Supply Chain Specialist to ensureproduct availability for scheduled surgeries.
Maintain product knowledge of surgery non-stock and stockreporting items in order to coordinate purchases with OR, purchasing, LeadSupply Chain Operations Tech and/or Coordinator as appropriate.
•INVENTORY
Periodically performs quality control checks to verify theaccuracy of the Supply Chain Operations information management system ascompared to actual product on hand. Makes recommendations for changes in parlevels for supplies and linen to the Lead Technician or Coordinator.
Determines needs for supply replacement from predeterminedestablished inventory levels. Notifies Lead Supply Chain Operations Technicianof critical stock balances.
Utilizes computer information systems for look-ups of on-handquantities, unit of issue, catalog numbers, entering requisitions and purchaseorders, entering counts for par refills to produce pick lists and for locationof supplies within the warehouse.
•EQUIPMENT
Receives, distributes and stores reusable equipment managedby Supply Chain Operations Department (i.e., IV pumps, PCA pumps, Plum pumps,Excels, rental beds, etc.). Monitors equipment inventories and ensures adequatesupplies to meet business needs.
Cleans, disinfects and prepares equipment for use followingstandardized procedures utilizing proper disinfectants and in accordance withinfection control guidelines.
Examines equipment for defects and reports observed defectsto Bio-Medical Department.
Makes rounds to all patient rooms and equipment locations toscan the equipment for accurate record of all equipment locations. Utilizesscanners at patient bed side to record patient name and room number andequipment ordered to ensure correct patient charges are submitted. Transportsequipment to and from the various inpatient hospital units as needed.
Performs data entry of charges for rental equipment and pumpsinto the patient billing system.
•CLEANING
Cleans shelves in the warehouse using proper infection controlprocedures on a monthly basis.
Keeps work area free of obstacles and clean of paper andboxes by crushing and/or baling boxes.
Sweeps the floors daily or as needed.
•UPDATING
Inspects assigned sections and/or aisles within the warehousefor products that are outdated or are nearing their expiration dates ensuringthat no outdated product is issued.
•ORIENTATION/TRAINING
Performs all of the duties of a Supply Chain OperationsTechnician as needed to maintain production levels and meet customer/businessneeds.
Participates in the orientation and training of staff.Coordinates closely with the Lead Supply Chain Operations Technician and/orCoordinator regarding any orientation/training issues. Acts as a resource toother Supply Chain Operations Technician staff assisting with questions andproblem resolution.
Utilizes performance improvement principles to assess andimprove quality. Assists the Lead Supply Chain Operations Technician inmaintaining all quality control standards in the distribution section. Performsstudies and/or inspections and prepares reports as requested.
•GENERAL REQUIREMENTS
Identifies needs and sets goals for own growth anddevelopment; meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental andoutside agency environmental, employee or patient safety standards relevant tojob performance. 3
Performs other duties as assigned or needed to meet the needsof the department/organization including rotations through all shifts to ensurecontinuity of services within the department. Floats to areas of need to ensureproficiency of skills and continuity of service needs within the department.
•Lead Supply Chain Operations Technician
Provides continuity of operations in the absence of theSupply Chain Operations Coordinator/Manager. Responsible for providingdirection while overseeing activities associated with the day-to-day operationsof supply chain operations functions. Prepares work schedules and gives dailyassignments to ensure all required tasks are completed. Acts as a liaison withother departmental staff concerning supply issues. Provides advice concerninglogistical support and product flow. Participates in Billings Clinic committeesas appropriate (i.e., Product Standards Committee).
Acts as a resource to staff responding to proceduralquestions and assistance with problem resolution. Performs training andorientation for new and existing Supply Chain Operations Technicians I &II. Evaluates employee knowledge and ability to perform work in relationship totraining needs.
Provides documented input and feedback for disciplinary andperformance appraisal processes.
Responsible to ensure the highest possible level of customerservice, staff adherence to established policies and procedures and maximizesproductivity levels. Maintains par count sheets, courier routes and outlines ofdaily job responsibilities. Performs quality control audits checking on orderfills, order deliveries, courier runs and routes and linen deliveries. Conductsstudies and/or inspections to facilitate statistical analysis of employeeperformance, with all numbers and outcomes reported to the Supply ChainOperations Coordinator/Manager. Maintains computer application or system filesthat impact the warehouse issued patient chargeable goods and/or patient chargecapture. Responsible for maintaining master files, troubleshooting problemscenarios. Coordinates with Information Services in the design, update, schedulingof upgrades and problem resolution of information systems utilized by SupplyChain Operations.
Conducts perpetual inventory counts performing cycle counts,audits on daily issues, researching and monitoring inventory reporting anddiscrepancies, coordinating with Purchasing to correct on-hand stock as needed.Conducts complete cycle count inventory on all stock twice per year as directedby the Supply Chain Operations Coordinator/Manager. Determines quantities forfloor par and warehouse stocks. Recommends standardization of warehouse stockitems and other cost containment issues.
Reviews invoices and billing for laundry services, ensuringaccuracy. Prepares departmental linen service billings. Monitors distributionactivities and utilizes performance improvement principles to assess andimprove quality.
Identifies needs and sets goals for own growth anddevelopment; meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental andoutside agency environmental, employee or patient safety standards relevant tojob performance.