The Nursing Services Supervisorassists the Clinic Manager in providing leadership and management within theassigned clinic. May supervise nursing and non-nursing staff depending on thestaff mix in the assigned clinic. The Nursing Services Supervisor isresponsible and accountable for the coordination of the operational andclinical activities relating to quality and education, staffing and clinicalcoordination. Responsible for thedesign, coordination, delivery, and evaluation of staff training and learningto include classroom and department specific learning. Responsible for applyingin-depth knowledge, competencies, and skills in a clinical specialty and ensureadherence to all quality, accreditation and regulatory standards. Assesses, plans, researches, develops,conducts, and evaluates services, continuing education programs and regulatoryrequirements in collaboration with management. Expertise is utilized in allsettings of the assigned clinic. Establishes goals and priorities in accordancewith patient care, staff needs, and organizational objectives and in accordancewith population specific criteria. Responsible for the day-to- day coordinationof the clinic’s quality improvement program. Additional responsibilities include but are not limited to personalmanagement to include clinical personnel selection, orientation/training, scheduling (approval of time offrequests, staffing to volumes, flexing, etc.), development/mentoring, performance appraisals, coaching and counseling,disciplinary actions, patient care delivery, physician relationships, intradepartmental andinterdepartmental activities, quality control and process improvement activities, accreditationand regulatory compliance and fiscal control. Assists in the development ofpolicies and procedures. In the absence of the Clinic Manager, may assume responsibilityand accountability for management of assigned areas of the clinic.

Essential Job Functions

• Interprets, supports, andpractices the mission and philosophy of Billings Clinic and Regional Team.Responsible for the promotion of, and adherence to, the elements of BillingsClinic’s Code of Business Conduct and corporate compliance program.
• Provides leadership within theassigned areas in the accomplishment of organizational/departmental goals andobjectives. Performs the functions of interviewing, hiring, scheduling,establishing priorities and assigning workloads, orientation/training, performanceappraisals, coaching/counseling, disciplinary up to and including discharge ascoordinated with the Clinic Manager or Human Resources. Responsible foradhering to established human resource management policies and procedures.
• Coordinates the development ofand implementation of an education, quality, and regulatory compliance planthat addresses individual, departmental and/or the medical specialty and clinicneeds. Conducts regular educational sessions and directs the orientation andtraining of new staff and provides on-going education to staff. Creates anenvironment in which personnel can realize personal growth and developmentthrough active participation in departmental decisions, opportunities forprofessional growth and consistent application of personnel policies. a) Incoordination with local leadership and needs of Billings Clinic developseducational programs and collaborates with other health care providers toassure appropriateness of educational offerings for staff members and patients;maintenance of continuity of care; coordination of resources to facilitatepatient’s plan of care; and may provide direct and/or indirect patient care. b)Monitors and maintains records of all types of education, in-services and trainingprovided to all levels of staff. Participates in auditing employee files forcompliance with accreditation, regulatory and quality initiatives and BillingsClinic policies c) Teaches and/or coordinates CPR training or othercertifications, educational programs which are consistent with American HeartAssociation protocols, monitors and tracks educational compliance with BillingsClinic, collaborates with the Community Training Center and other health careproviders to assure appropriateness of educational offerings for individual andcommunity needs. d) Facilitates empowered environment that recognizes andresponds to staff’s developmental and professional practice needs throughmentoring, team building, resource identification and networking. e) Incorporatedthe 14 forces of Magnetism in transforming the work environments and forenhancing quality of nursing care.
• Plans appropriate staffingpractices by maximizing the utilization of resources; forecasts and anticipatesthe personnel needs of department(s) with regard to fluctuations in the patientworkload and productivity standards; maintains staffing at agreed uponbudgetary standards. Supports risk management practices and quality improvementactivities through leadership, utilizing the knowledge of process improvementprinciples and quality standards towards improved outcomes, patient care andservices.
Monitors and ensures compliance with quality, accreditation, and regulatory standards. Prevents, minimizes and/or corrects risks to patients, families, physicians, and other health care providers. Investigates unusual occurrences and follows appropriate procedure.
Maintains competency in all organizational, departmental, and outside agency environmental, employee or patient safety standards relevant to job performance and ensures staff adherence to the same.
Accountable for the development of methodologies to fulfill the clinic’s objectives and initiatives for quality measurement, management, and improvement.
Educates and assists local Leadership and Regional Operations team in identifying and capitalizing upon opportunities for improvement and facilitates cross-functional team development, when appropriate.
Identify and arrange for consulting assistance from internal or Billings Clinic sources as required to meet the quality, accreditation and/or regulatory needs of the clinic.
Ensures tools or models to aggregate data for monitoring and analysis of processes within the clinic are developed, utilized, and maintained.
Accountable for organizational preparation and readiness for accreditation processes and regulatory compliance
Provides support for resolution of customer complaints and issues related to the quality of patient care and/or services. Coordinates with Quality Resources and/or Risk Management departments as appropriate.
• Assists Clinic Manager with thedevelopment, implementation and maintenance of departmental policies, procedures,and practices to ensure quality of care and a safe environment for patients andstaff.
• Organizes ongoing communicationbetween all health care providers regarding aspects of patient care anddepartmental functions. Acts to resolve conflicts in a timely manner. Developscollaborative relationships with physicians and advanced practice providers toenhance quality practice and quality outcomes. Provides consultation forpatients care related concerns and acts as a patient and staff advocate asneeded.
• Participates, as needed in both short-and long-term planning for departmental functions and budgetary processes andfiscal control.
• Utilizes process improvementprinciples to assess and improve the quality of patient care. Develops qualityand educational initiatives as appropriate based on patient satisfactionscores, medication error data, employee satisfaction scores, accreditationand/or regulatory compliance, and/or other quality indicators as identified.
• Maintains and displays anappropriate degree of clinical expertise as appropriate. Performs daily roundsand works on the floor on a regular basis. Acts as a resource for physicians,other health care providers, patients, and families. Identifies needs and setsgoals for own professional growth and development, meets all mandatorysystem/departmental educational requirements. Maintains knowledge of currentclinical trends and developments as it relates to job scope.
• Supports and models behaviorsconsistent with Billings Clinic’s mission, vision, values, code of businessconduct and service expectations. Meets all mandatory organizational anddepartmental requirements. Maintains competency in all organizational, departmental,and outside agency standards as it relates to the environment, employee,patient safety or job performance.
• Performs other duties asassigned or as needed to meet the needs of the department/organization.Provides back up and participates in staffing as needed and/or appropriate.

Minimum Qualifications

Education

• Four (4) year Bachelor's Degree in Nursing (BSN) or Bachelor of Arts in Nursing (BAN)

Experience

• One (1) year leadership experience preferably in a healthcare setting

Certifications and Licenses

• Healthcare Provider CPRcertification required - At hire
• Current Montana license asRegistered Nurse - At hire