Location: On-Site – Mesa, AZ

Company Summary:

Our mission is to manufacture reliable and safe products with the highest quality to help optimize body performance through continuous innovation, education, superior customer service, and teamwork. BioLab Sciences is a regenerative health company, focused on providing innovative solutions that encourage the body to heal itself naturally. Our portfolio of solutions includes best-of-breed biologics and revolutionary biotechnology. We are seeking individuals who are passionate about making a difference in the work they do and will help support our company mission.

Position Summary:

The Credit and Collections Specialist/Analyst is responsible for managing the company’s credit approval process, ensuring timely collections, and maintaining strong customer relationships. This role involves evaluating credit risk, managing customer accounts, handling collections, and fostering positive interactions with customers. The ideal candidate is analytical, detail-oriented, and excels in both financial management and customer relations.

Key Responsibilities:

1. Credit Evaluation:

• Review and assess customer credit applications, analyzing financial statements and credit reports to determine creditworthiness.
• Recommend and monitor credit limits and terms, ensuring they align with company policies and risk tolerance.

2. Collections Management:

• Proactively manage overdue accounts to ensure timely collections, contacting customers to resolve outstanding balances.
• Address payment discrepancies and disputes, negotiating payment arrangements as necessary.
• Maintain detailed records of all collection’s activities and customer interactions.

3. Account Management:

• Maintain accurate and up-to-date customer accounts, reflecting current payment statuses and credit limits.
• Prepare and distribute aging reports, highlighting overdue accounts and identifying potential risks.
• Collaborate with internal teams, such as Sales and Customer Service, to ensure seamless account management and timely issue resolution.

4. Customer Relations:

• Serve as the primary point of contact for customers on credit and collections matters, providing clear and professional communication.
• Build and maintain strong relationships with customers, ensuring a positive experience while managing collections efforts.
• Educate customers on payment terms, credit policies, and account status to facilitate smooth transactions and mutual understanding.

5. Process Improvement:

• Assist in the development and refinement of credit and collections procedures to enhance efficiency and reduce collection times.
• Utilize credit and collections software to optimize account management, reporting, and customer interaction processes.

Qualifications:

Education and Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
• 2-4 years of experience in credit and collections, accounts receivable, or a related financial role.

Skills:

• Strong analytical and problem-solving skills, with the ability to assess credit risk and make informed decisions.
• Excellent communication and negotiation skills, with a focus on maintaining positive customer relationships.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with ERP systems and credit/collections software.

Personal Attributes:

• Detail-oriented and highly organized, capable of managing multiple accounts and deadlines.
• Customer-focused with a professional approach to handling challenging situations.
• Ability to work independently as well as collaboratively within a team.

* This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned.

What we offer:

Looking for a company to work for can be a daunting task, but we believe that we stand out from the rest. Our company offers a positive and inclusive work environment, opportunities for growth and development, and a commitment to work-life balance. Join us and become part of a team that values your contributions and invests in your success.

Total Rewards Package:

• Competitive Salaries
• Health, Dental, and Vision Insurance
• Retirement Plans
• Tuition Reimbursement
• Generous Paid Time Off
• Employee Assistance Program
• No premium payments

BioLab Sciences is an Equal Opportunity employer and does not discriminate based on race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.