74 Customer Service Specialist Jobs in Alpharetta, GA
BiOrigin Specialty Products is Hiring a Customer Service Specialist Near Alpharetta, GA
At BiOrigin Specialty Products, our mission is to drive innovative solutions in alignment with our strategic partners to revolutionize the paper and tissue industry to do this, we hold fast in our core values which are the fabric of our culture and the pillars off which we build our community; teamwork, employee investment, integrity, problem solving, and trust.
What We Need From You
- Primary customer contact for assigned accounts.
- Processes customer orders, both basic and complex in nature, received by phone, fax, mail, and e-mail.
- Submits and verifies accuracy of customer data in order management system.
- Monitors customer orders through entire process, (order entry, manufacture, shipment, and delivery,); ensures customer satisfaction and on-time deliveries.
- Performs first level problem solving to best meet customer’s needs with least impact to profit margin.
- Assists in the assembling, analyzing and distribution of monthly customer volume.
- Develops and maintains a positive rapport with customers and employees at all locations.
- Ensures customer orders comply with Sales and Manufacturing agreement.
- Assists in training of order entry representatives.
- Escalates any potentially critical issues that arise to Senior Management’s attention.
- Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and accounting issues.
- Analyzes order/shipment data for monthly financial forecast as well as providing customer order history to assist sales with evaluation of customer ordering needs to identify areas that need attention.
- Performs weekly review of shipment history and provides updated monthly forecast to accounting where applicable.
- Collaborates with Sales Managers and customers relative to monthly forecasts.
- Maintains Customer Service database for assigned accounts.
- Problem solving/deductive reasoning to be able to apply general principles to the same types of concepts to draw conclusions/answers to problems.
- Time management for a fast-paced work environment that is extremely transactional.
- This role is remote but candidates residing in the Atlanta, GA metro area are preferred.
- Bachelor’s degree in business or related field is preferred.
- A minimum of two years of relevant customer service experience is required, preferably in a manufacturing environment.
- Excellent verbal and written communication skills are required and must be demonstrated.
- Proficient in Microsoft Word and Excel required. Knowledge of computer programs used to track production and customer order status preferred (ERP's).
- Proficient in general computer PC and data entry skills.
- JD Edwards experience is a plus.
- Must be able to work with a diverse group of people in a professional manner and be able to handle several work tasks concurrently.
- Ability to work both independently and within a team environment.
- Medical insurance
- Dental and Vision insurance
- Prescription Drug Benefit
- Disability insurance
- Life insurance
- 401(k) with company match
- Health Savings account
- Paid time off and Paid Holidays
As a frontrunner in eco-friendly specialty paper, packaging, and tissue, we're not just a trusted wholesale supplier; we're the pioneers of sustainability. Join us as we continue to thrive, grow, and manufacture some of the most outstanding sustainable paper and tissue products in North America.
Apply now and be a driving force behind the innovation that defines BiOrigin Specialty Products! https://www.bioriginsp.com/careers.html
Job Summary
Full Time
$50k-65k (estimate)
06/21/2024
07/20/2024
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Communication Skills, Written Communication, Data Entry, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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