10 Call Center Manager Jobs in Saint Joseph, MO
BIOZYME is Hiring a Call Center Manager Near Saint Joseph, MO
- Coordinate, monitor, and communicate projects and programs
- Monitor and evaluate the outbound and inbound interactions and workflow to ensure performance standards and are met; including volume and quality goals
- Accountable for employees who are assigned partnership-related functions
- Responsible for the daily activity of assigned business unit policies and procedures
- Proactively identify customer needs and develop and implement solutions.
- Work with all Key Accounts and Mega Dealers to make sure they receive the best customer service.
- Performs other duties as assigned
- Required Education – High School Diploma
- Preferred Education – Bachelors Degree or Associates Degree
- Required Work Experience – 2 to 5 years call center environment and managerial experience.
- Competencies (Preferred):
- Problem Solving Skills, Strong Communication Skills, Planning & Organizational Skills
- To perform this job successfully, the individual is expected to handle highly sensitive and confidential financial, legal, personnel and institutional information while exercising professionalism and discretion.
- Required Skills
- Strong interpersonal and communications skills, public speaking and technical writing
- Must have demonstrated ability to develop and leverage collaborative relationships
- Ability to effectively work as a part of a team and team building skills
- Uncompromising integrity
- Ability to respect and follow direction of superior
Job Summary
Full Time
Consumer Goods
$72k-101k (estimate)
06/22/2023
07/07/2024
biozymeinc.com
SAINT JOSEPH, MO
50 - 100
1951
Private
LISA NORTON
$10M - $50M
Consumer Goods
Related Companies
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.
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