Description

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do:

We’re looking for an Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.

Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.

Responsibilities

• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.

Requirements

• 3 years of relevant account management experience
• 3 years of SaaS sales cycle experience
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• You LOVE work as much as we do and can dedicate your life to this while it gets off the ground

Desired

• Experience with digital marketing
• You prefer building rapport with customers over annoying, aggressive sales tactics

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO 
• 401(k) with company match
• Flexible work from home options available 
• Maternity & Paternity Leave 
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!