24 Director, Ticket Operations Jobs in Birmingham, AL
BIRMINGHAM BARONS is Hiring a Director, Ticket Operations Near Birmingham, AL
Job Duties: Ticket Operations
Reports to: Director, Ticket Sales
Hours: Monday-Friday as required, weekends and holidays as needed
Contract Type: Permanent, full-time
Location: Birmingham, AL
Diamond Baseball Holdings
- Will oversee all facets of the ticket operations department for all Stadium events including but not limited to; event build, pricing structure, inventory management, ticket and financial reporting, digital tickets, data collections, analysis, etc.
- Oversee all aspects of renewal process for season tickets including invoicing, inventory management, and distribution of all-season ticket plans.
- Work closely with all Oklahoma City Dodgers departments including ticket sales, marketing, corporate sales regarding ticketing and finance for daily, monthly and yearly balances, HR for employee ticketing and event staffing as well as all other departments as it pertains to event ticketing.
- Administer efficient, accurate, and timely reporting mechanisms related to sales activity
- Upload and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.
- Primary contact with team ticketing system and all third-party APIs such as Fevo.
- Develop and manage department budget goals for operating expenses
- Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day
- Interact daily with ticket sales staff and provide coaching and feedback as needed
- Provide exceptional customer service to fans at all times
- Other duties as assigned
- In partnership with Director of Ticket Sales, develop and manage department budget goals for operating expenses
- Work with Director of Ticket Sales on designing ticketing programs including season, groups, mini-packs, coupon and discount initiatives. Present package ideas based on buying trends and quickly and efficiently create packages and offers for ticket sales staff to execute.
- Hire, train, and schedule box office staff and all game day staff with ticket system access.
- Strong attention to detail, excellent communication skills, extensive customer service skills.
- Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
- Professional knowledge of Microsoft based programs: Outlook, Excel, Word, PowerPoint.
- Extensive understanding of Ticketmaster or Tickets.Com required
- Able to work independently and as an effective team member.
- Strong oral and written communication, execution, and analytical skills.
- Ability to motivate and maintain effective working relationships with staff and partners.
- A minimum of 3 years of experience managing a Ticket Office in a related or similar ticketing environment
- Bachelor's Degree in Sport Management, Business Administration, Accounting, or equivalent is preferred
- Minimum of 1-3 years Ticket Office experience with a professional sports organization
- Minimum of 2 years customer service experience
- Extensive knowledge of Tickets.com and/or Archtics ticketing Software
- Strong attention to detail, excellent communication skills, extensive customer service skills.
- Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
- Able to work independently and as an effective team member.
- Ability to motivate and maintain effective working relationships with staff and partners.
Job Summary
Full Time
Sports & Recreation
$42k-59k (estimate)
06/22/2024
07/19/2024
barons.com
BIRMINGHAM, AL
50 - 100
1885
DON LOGAN
$5M - $10M
Sports & Recreation
Related Companies
About BIRMINGHAM BARONS
Since 1885, the Birmingham Barons have offered a three-hour baseball excursion to the residents of the greater Birmingham area. The Barons play baseball in the Southern League of Professional Baseball and are the Double A affiliate of the Chicago White Sox. With ticket prices starting as low as $7, the Barons provide an affordable option for families of all sizes and income levels.
The following is the career advancement route for Director, Ticket Operations positions, which can be used as a reference in future career path planning. As a Director, Ticket Operations, it can be promoted into senior positions as a Card Room Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Ticket Operations. You can explore the career advancement for a Director, Ticket Operations below and select your interested title to get hiring information.
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