BISON Transport USA is currently looking to add a Customer Service Representative (CSR) to its team in Des Moines, Iowa.

Key Accountabilities / Responsibilities:

1) Order Entry/Order Acceptance:

• The CSA is accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
• The CSA is to accept customer orders under pre-determined guidelines from the regional Customer Service Supervisor.

2) Tracing:

• The CSR is responsible for updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
• In direction from the planning team, the CSR must communicate with customers to confirm when shipments are ready, scheduled to deliver, ETA of truck, etc.

3) Appointment Booking:

• The CSR is accountable to ensure all shipping and delivery appointments are secured and updated in the system within the prescribed lead time.
• The CSR must build relationships with shippers and consignees in order to manage appointment scheduling that meet the needs of the customer as well as Bison’s operation.

4) Other:

• The CSR must be available to handle customer inquiries off the general queue in a pleasant and efficient manner.
• The CSR must provide direct support for the CSRs as required which may include CSR coverage.

Minimum Qualifications

• AA or BA Degree preferred, but not required. Knowledge of the transportation industry strongly preferred.
• 2 years in a Customer Service role needed, preferably in the transportation sector (or have working knowledge of).
• Strong communication and negotiation skills needed. Ability to communicate with a variety of internal and external customers in required.
• Attention to detail, Initiative, and having a "Get it Done" mindset is critical.
• Proficient in Microsoft & general computer skills.