39 Desktop Support Specialist Jobs in Rockville, MD
BL Technical Services, Inc is Hiring a Desktop Support Specialist Near Rockville, MD
Job Description
- Life Insurance
- Disability Insurance
- 401(k)
- Health insurance
- Opportunity for advancement
- Paid time off
- Two Weeks Paid Vacation
- 40 Hours Flex Time (Sick/Family Emergency)
- Health Insurance
- Short & Long-Term Disability Insurance
- Life Insurance
- Flexible Work Environment
Job Summary
BL Technical Services is seeking a Desktop Support Specialist in the area to support our small business customers. The selected candidate will work primarily from their home office once orientation is complete. Our Desktop Support Specialists are primarily responsible for responding to matters that involve a single computer or user. These will be matters that are reported by users as well as responding to monitoring alerts. They may respond to routine matters on company-wide systems they otherwise dont work with, such as password resets. They may routinely be enlisted to carry out tasks from the more experienced roles when the staff assigning the task to them believes they are capable of carrying it out and takes responsibility for ensuring that it gets completed.
Typical Tasks Include:
- Program Installation
- Troubleshooting routine user challenges with applications including Microsoft Office, browsers, industry specific applications, etc.
- Responding to monitoring alerts that fall within their purview such as drive space issues, backup alerts on client computers, improper versions, required patch, etc.
- On-site matters that are beyond the capabilities of the less experienced Field Service Technicians.
- Strong Familiarity with Microsoft Windows and ability to troubleshoot it.
- Strong Familiarity with Microsoft Office and ability to troubleshoot it.
- Familiarity with computer hardware repair including on desktop and laptops.
- Familiarity with desktop and peripheral installation.
- Good cable management practices.
- A working understanding of network concepts.
- Strong interpersonal skills.
- Strong problem-solving skills.
- Familiarity with wifi concepts
- Previous experience as an IT Technician or an IT Certification is preferred
- Ability to work well as part of a team
- Drivers license and vehicle
- Availability for occasional travel for work
- Reside near Rockville, MD
Flexible work from home options available.
Job Summary
Full Time
$52k-64k (estimate)
06/30/2024
07/14/2024
bltechnical.com
Curtis Bay, MD
<25
IT Outsourcing & Consulting
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The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Documents technical support procedures and maintaining customer records.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
