Job Responsibilities:

• Monitor client ticketing system and entering manual data entries into ERP; respond to client ticketing system within 24 hours to maintain service level agreement (SLA).
• Work on sales orders and service tickets. Inform supervisors of product backorders and make substitution recommendations. 
• Contact Service Desk staff to help with general questions and order modifications.
• Update the Inventory Web Portal to more accurately display data.
• Engage in ongoing communication with Client regarding voice product inventory levels, refurbishing needs and products to order.
• Answering questions and address ad-hoc requests for Clients and Third Tier Distributors. 
• Complete miscellaneous reports requests, such as:
  • Backorder report
  • Voice product threshold report
  • Equipment shipped/received report
  • Production schedule
  • Voice and data refurbishing reports
• Daily/weekly discussions and meetings with Client Services team.
• Participate in project calls with clients and Project Managers.
• Receive, stage, ship and reserve bill of materials.
• Additional duties as assigned.

Skills, Knowledge, Abilities: 

• Able to work independently as well as part of a team environment.
• Able to retrieve information and conduct research related to project completion and job responsibilities.
• Able to think analytically.
• Capable of establishing priorities and balancing multiple projects simultaneously.
• Encompasses project management skills from project start to finish.
• Performs work under general supervision.
• Handles basic issues and problems.
• Excellent written and verbal communication skills.
• Organized and detail-oriented.
• Able to build collaborative relationships.
• Able to read, write and interpret various correspondence, memos and instructions.
• Understanding of basic mathematical concepts, such as adding, subtracting, multiplying and dividing.
• Proficient in basic to intermediate computer software programs, such as Microsoft Office.
• Ability to work overtime as necessary.

Qualifications:

• High School Diploma, or equivalent 
• 3 years of experience in product control or service coordination

Supervisory Responsibility: 

• This position has no supervisory responsibilities

Physical Environment/Working Conditions:

• List critical physical demands beyond normal office requirements, e.g. standing, walking, sitting, climbing, stooping, reaching, talking, hearing, lifting, use of hands, etc.
  • N/A- normal office requirements 

• List critical vision requirements beyond normal office needs – close, distant, color, peripheral, depth, etc.
  • N/A- normal office requirements 

• Describe any exposure to extreme or unusual environmental conditions- fumes/airborne particles, toxic chemicals, risk of electrical shock, loud noise, extreme cold or heat, etc.
  • N/A

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

This job description defines the critical job responsibilities and requirements of a job classification in broad terms; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

What’s in it for You?

Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!

We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!

About Black Box Network Services

Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.