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Black Fox Cafe Store Lead - 70 Pine Street
Black Fox Coffee Co. is an industry-leading café and coffee roaster known for delivering elevated guest experiences via thoughtful, professional, and engaging service.
We have a strong reputation for offering a large variety of coffees through our multi-roaster coffee program and consistently delivering exceedingly high-quality hospitality, food, and beverage offerings.
Work with some of the best globally renowned roasters and top-quality products and tools. We work with Coffee Collective, Square Mile, Nomad, Luna, and Dak- to name a few!
Requirements
In this position, you will be required to lead a team of baristas and delegate tasks on a daily basis. On top of the day-to-day responsibilities of shift work in the cafe, you will be responsible for the ordering and waste management of all goods - this includes both perishable and non-perishable items.
Due to the customer-facing nature of this role, you will be expected to show full support for our systems, vision, and culture and lead by example during service.
Administrative Tasks
Ordering / Invoicing, Inventory / Stock take : Monitoring COGs by maintaining sufficient stock levels and controlling wastage.
Group and organize invoices and submit them to the accountant for processing. This applies to beverage programs, and food programs, including perishable and non-perishable goods.
Cash Handling : Manage all cash in the cafe. Calculate and consolidate each day's cash sales and tips for weekly reports.
Payroll : Ensure that employees comply with the posted schedule (Shifts & break times) Confirm and approve staff time cards, and ensure the information is accurately reported to Management.
Provide timely feedback and reports of new hire progression and training progress to the Operations and People teams.
Attend weekly meetings with Management to review sales, quality, culture, operations, customer feedback, and overall store performance.
Maintain a calendar of major holidays and critical dates to inform customers and navigate with vendors & service providers.
Flag any maintenance issues and potential service flaws with the Management.
Floor Shifts (Standards Up-Keep)
Lead and maintain day-to-day operations of the cafe, while ensuring company standards are being met in all regards : quality, coffee, hospitality, customer service, cleanliness, uniform, music, etc.
Lead service, ensuring fellow team members are in the correct positions to facilitate excellence in key areas- Speed, Quality, and Hospitality.
Lead by example during service, executing steps and standards of service at all times.
DOH Standards : Ensure that the cafe is operating up to NYC DOH Standards to maintain an A Grade. Implement a daily DOH Checklist for key areas of the cafe.
Customer Service and Retention : Customers should be greeted as they enter, welcoming our guests with open arms style hospitality.
Ensure that staff remembers guests' names, orders, and preferences of regular customers, providing a warm and incredible customer experience.
Communication : Maintain clear oral and verbal communication with management and staff. Delegate and provide staff with clear directions, both verbal and written.
Train and coach new hires and ensure standards are clearly communicated.
Ensure daily checklists / task sheets are followed and kept up-to-date.
Drive speed of service, keeping within reason of Black Fox’s target turn-around of 3 minutes or less.
Development
Develop and improve on Cafe Standard Operating procedures (SOPs), in conjunction with Management.
Suggest ways to improve standards of service / retail offerings / menu offerings / activities to keep staff engaged
Identify when ongoing training of the team or individuals is required and feedback to Management
This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
The pay rate for this position is $24-25 / hr plus Tips.
We are looking for an immediate hire.
Last updated : 2024-06-10
Full Time
Restaurants & Catering Services
$34k-47k (estimate)
09/20/2023
09/11/2024
blackfoxcoffee.com
New York, NY
<25
Restaurants & Catering Services
The job skills required for Store lead include Customer Service, Leadership, Onboarding, Collaboration, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Store lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Store lead positions, which can be used as a reference in future career path planning. As a Store lead, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Store lead. You can explore the career advancement for a Store lead below and select your interested title to get hiring information.