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Are you an independent, direct and factual person with a strong attention to detail? Do you enjoy structure and consistency?

Would you like to be rewarded and praised for accuracy? Are you someone who takes pride in serving customers and teammates by being the point of contact for a 5 star experience?

If so, Black Hills is a company where you can thrive and grow your career.

About Our Company

• We are a full-service HVAC, Electrical, and Plumbing company that values unsurpassed customer service, integrity, and excellent quality of life for our employees and customers.
• We strive to be a destination workplace that values and rewards our teammates and their families. Many of our teammates have been with us for 10 years.

Job Summary

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.
• Ensure that the beginning of a 5-star experience is achieved by having a courteous demeanor and demonstrating empathy on the phone.
• Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
• Adhere to scripting to create a consistent 5-star experience across all CSR’s.
• Perform outbound calls to contact existing club members to schedule their routine inspections and tune ups.
• Use reflective listening skills to repeat back to clients their information, set up our technicians for success and extending the 5 star experience to our customers.

Starting Pay : $43k - $50k Including Commission

• On Call every 6-8 weeks for one week ($100 for the week $10 / each call they dispatch a technician to)
• Full Time available shifts : Monday - Friday (Mon 10 : 30am - 7 : 00pm / Tues- Fri 9 : 30am - 6 : 00pm)

Additional Compensation and Benefits :

100% Paid Company Benefits

Minimum Qualifications :

• High school diploma / GED required
• Strong Typing Skills
• Reliable Self-starter
• Present and communicate professionally (Verbally and in writing)
• Able to work both independently and with a team
• Strong knowledge of Microsoft Excel, Word, and Outlook
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within the department

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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Last updated : 2024-06-21