147 Customer Success Manager Jobs in Boston, MA
Black Kite is Hiring a Customer Success Manager Near Boston, MA
Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.Core Responsibilities
- Build strong relationships with economic buyers, business champions, and technical champions
- Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
- Onboard new customers
- Provide follow-up training to existing and new customers
- Use and leverage CRM tools (e.g., Salesforce)
- Use and leverage Customer Success tools (e.g., ChurnZero)
- Identify and qualify expansion opportunities resulting in elevated relationships
- Work with internal teams to resolve any technical issues and improve the product to meet customer demands
- Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
- Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
- Remain current on relevant industry and internal company products, pricing, markets, and developments
- Experience in SaaS platforms, preferably technical platforms
- 4 years of demonstrated progression within customer success roles, achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
- Experience in CRM/CS tools
- Strong communication and presentation skills
- Excellent written and oral communication skills
- Understanding of the Cyber Security space
- Good technical aptitude
- Proficient with MS Office
- Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
One of the best benefits of working with a groundbreaking company like Black Kite is the tremendous impact employees have on the overall product and business. Each person's work directly affects the outcome of the finalized product and the organization's success overall. We are securely backed by some of the savviest investors in the industry; therefore, you get the security of an established organization and, at the same time, get to experience the agility and autonomy of a smaller company.
Reasons You’ll Love Black Kite:
- Competitive Salary
- Company Stock Options
- 401k Options
- Medical, Dental & Vision Coverage
- Generous PTO & Holidays
- Flexible work environment with Commuter Benefits
Job Summary
Full Time
IT Outsourcing & Consulting
$106k-150k (estimate)
03/23/2023
07/25/2024
blackkite.com
Vienna, VA
<25
IT Outsourcing & Consulting
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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