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This position is responsible for the daily retail operations and merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.
Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
• Responsible for maintenance of back stock levels.
• Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Provide assistance in the overall general maintenance of the store.
• Ensure forklift operations and receiving is completed in a safe and efficient way.
• Ensure weekly price changes are being completed.
• Ensure monthly cycle counts and negative on hand reports are being completed.
• Ensure signage is current in the entire store.
• Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
• Ensure special orders and rain-checks are being completed properly.
• Ensure ad signage and products are ready for the customers.
Store Support Operations
• Responsible for the P & L and other corresponding reports.
• Assist District Manager with the budget process for sales and expenses.
• Manage payroll and other controllable expenses.
• Responsible for the implementation of Store Support programs.
• Attend trade shows and seminars with company guidance.
• Responsible for successful Loss Prevention, Safety and Internal Audits.
• Assist with special projects within the district as set forth by the District Manager.
Hiring and Training of Associates
• Conduct weekly management staff meetings.
• Ensure effective training and development of all associates.
• Recruit prospective associates for possible management positions throughout store.
• Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
• Actively recruit and promote the advancement of store associates.
Leadership
• Become an integral part of the community in which you live and work through civic organizations and being community minded.
• Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
• Lead by example; be approachable by all associates and customers.
Education/Training
High School or GED equivalent required; degree preferred. Completion of NHRA Advanced Course in Hardware Retailing recommended.
Experience
Compensation Package
Full Time
$63k-98k (estimate)
06/20/2024
12/15/2024
The job skills required for Retail Store Manager include Customer Service, Leadership, Coaching, Merchandising, Scheduling, Retail Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Store Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Store Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Retail Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Store Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retail Store Manager job description and responsibilities
A retail manager may have several subordinates, such as assistant managers, department managers, supervisors, key holders, shift leads, or leads.
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Retail managers are responsible for the day-to-day running of a store, with the aim of maximizing profits, while minimizing costs.
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The Store Manager plans and directs the day-to-day operations of the store.
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Complete store operational requirements by scheduling and assigning employees; following up on work results.
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Maintain store staff by recruiting, selecting, orienting and training employees.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retail Store Manager jobs
Retailers look for certain personal qualities during the recruitment process, such as people skills, confidence, enthusiasm and good customer-service values.
02/24/2022: Lansing, MI
Many companies expect applicants to have some retail experience whether acquired through part-time or holiday work.
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Larger retailers offer placements for students, which frequently lead to job offers.
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Most retail companies tend to review employees' performance annually.
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Complete a qualification in retail services, such as a Certificate III in Retail (SIR30216) or a Certificate IV in Leadership and Management (BSB42015).
01/27/2022: Pocatello, ID
Step 3: View the best colleges and universities for Retail Store Manager.