2 Managing Director - Non-Profit Jobs in Oklahoma, OK
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Managing Director - Non-Profit
$149k-187k (estimate)
Full Time | IT Outsourcing & Consulting
2 Months Ago
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Blackbaud Inc. is Hiring a Managing Director - Non-Profit Near Oklahoma, OK
Global Managing Director - Non-Profit VerticalWhat Is The RoleYou will lead the Non-Profit team for Blackbaud, including Customer Success Managers, to execute our global customer success strategy, drive outcomes that guide customer-facing areas of Blackbaud delivering customer value and be accountable for end-to-end revenue for the vertical. You will develop strong partnerships with clients and internal partners. You will create a strong personal brand that will gain vertical-wide credibility and respect as an industry leader for the vertical. You will strengthen our retention, collaborate with go-to-market, product and technology strategies, while relentlessly communicating the what and the why behind our customer needs. You are an expert in customer relationships, an influencer, and an orchestrator, who balances priorities to deliver results while also delivering continuous improvements in customer experience and value.
What You’ll Do
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.
Benefits Include
What You’ll Do
- Set the overall vision and strategic plan for the Non-Profit customer success organization managing contractual and transactional revenue of $300M , focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
- Drive customer outcomes, product adoption and customer experience
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Reduce churn and drive new business growth through greater advocacy and reference ability
- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- Serve as the face of customers within Blackbaud and externally, leading advisory boards and participating in industry events and conferences
- Build a strong network within the industry to identify trends and build relationships with potential strategic partners
- Work closely with product management to identify and provide insight into product gaps, new use cases retention inhibitors and revenue expansion opportunities.
- Build a results-oriented team and a company culture focused on end-to-end revenue under management
- Deliver transformational leadership so that the team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
- Lead, coach, and develop a high performing team of Customer Success Managers at all levels
- Implement and manage company metrics and value drivers to measure health of the vertical, including customer satisfaction, adoption and retention, instilling a culture of performance and accountability
- High impact focus on strategic accounts including executive sponsorships and Executive Business Reviews leadership
- Partner with peers in Customer Success, Product, and other functions to drive world class execution of the standardized processes for Customer Success
- Supports strategic sales pursuits
- Work to drive consistent performance within team and help to operationalize scale and automation to increase customer and employee satisfaction
- Strong vertical experience and expertise in enterprise SaaS and consumer focused technology with responsibility for the vertical
- Previous management of similar sized organizations of Gross Revenue Retention (GRR), Net Revenue Retention (NRR) and Revenue Under Management
- Executive presence, capable of engaging with “C Suite” contacts within our customer, partner and influencer ecosystem
- Have a strong network within the vertical market
- 15 years of experience managing and developing customer relationships as demonstrated via experience in software, technology and/or consulting
- 10 years building and nurturing high performing teams
- Ability to drive business outcomes and collaboration across product, sales, and customer success teams
- Demonstrated thought leadership and ability to influence at all levels in the organization in a highly matrixed structure
- Strong customer intuition and empathy
- Strong in analytics, structured, data-driven and good interpersonal skills
- Thrives in a fast-paced, customer-focused environment with proven results in meeting deadlines and managing tight time constraints
- Strong customer success management with experience in leading cross-functional teams and motivating them to go the extra mile
- Ability to manage and prioritize dozens of requirements, deadlines, and projects
- Learning Agility – you lead with curiosity and an insatiable desire to learn. You proactively seek feedback and build learning into all that you do. As a leader, you create a culture around you where employees can grow and rise to meet new challenges on behalf of our customers.
- Customer Focused – you understand your customers and seek to drive value in all that you do on their behalf. As a leader, you create a culture where customer value is in the DNA of your organization.
- Drive for Results – you get the right things done on behalf of your customers and your team. You ensure that you are balancing priorities to deliver scalable, secure, available, and cost-effective solutions that solve the most important customer challenges. As a leader, you create culture where everyone knows the priorities and are measuring progress toward clear goals.
- Passion for People – you are a servant leader who knows that people are innately capable and full of potential. You know their strengths and opportunities for growth as well as understand their aspirations. You know what the business needs. As a senior leader, you blend this understanding into clear goals, development plans and experiences that unlock the full potential of your team. You don’t shy away from difficult conversations and thrive on seeing others grow and develop. You make others great.
- Transformation – you know that culture and coaching need constant attention, practice, and patience. As a leader, you engage your team in change by setting a clear vision for the future and helping all members of the team navigate toward that vision together.
- Strategic Thinking & Leadership – you think critically about the long-term variables that will influence the business, what our customers need and what your team needs. You make decisions with the big picture in mind and anticipating both opportunities and threats and balancing stakeholder perspectives. As a leader, you have the conviction to plot a course that may be immediately challenging but leads Blackbaud to a place where we can thrive in the future.
- Cloud Financial Acumen - Financial management of net revenue retention, gross revenue retention, renewal, churn prevention strategies with strong focus on revenue expansion enablers.
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.
Benefits Include
- Medical, dental, and vision insurance
- Remote-first workforce
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Volunteer for vacation
- Opportunities to connect to build community and belonging
- Pet insurance, legal and identity protection
- Tuition reimbursement program
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$149k-187k (estimate)
POST DATE
07/13/2024
EXPIRATION DATE
07/14/2024
WEBSITE
blackbaud.com
HEADQUARTERS
FRISCO, TX
SIZE
3,000 - 7,500
FOUNDED
1981
TYPE
Public
CEO
JOSE QUINONES
REVENUE
$500M - $1B
INDUSTRY
IT Outsourcing & Consulting
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About Blackbaud Inc.
Blackbaud provides nonprofit management solutions for fundraising, prospect research, fund accounting, school administration and ticketing.
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