We are seeking a seasoned and innovative Senior Director of IT Infrastructure to lead our team in overseeing and enhancing our companys IT infrastructure. This pivotal role requires extensive experience in managing cloud-based systems, network operations, and support teams. The ideal candidate will have a strong background in implementing robust information security measures and modern identity solutions and be adept at operating in a fully SaaS environment.

Leadership and Management:

• Lead and manage the IT Infrastructure team, including cloud-based server infrastructure, network operations, and helpdesk teams.
• Develop and implement strategic plans for IT infrastructure in alignment with the companys business goals.
• Mentor and develop team members, fostering a culture of continuous improvement and professional growth.

Cloud Infrastructure and Operations:

• Oversee the management and optimization of cloud-based server infrastructure.
• Ensure high availability, scalability, and performance of all infrastructure systems.
• Manage relationships with cloud service providers and ensure effective utilization of services.

Network and Helpdesk Management:

• Ensure robust and secure network operations, including monitoring, maintenance, and troubleshooting.
• Oversee the helpdesk team to ensure prompt and effective support for all IT-related issues.
• Implement and manage ITIL processes for incident, problem, and change management.

Information Security:

• Lead information security initiatives, including zero trust network connectivity and modern identity solutions.
• Develop and enforce policies, procedures, and standards to ensure security and compliance.
• Conduct regular security assessments and audits to identify and mitigate risks.

SaaS Environment Management:

• Ensure seamless operation and integration of SaaS applications within the companys IT infrastructure.
• Optimize SaaS utilization and manage vendor relationships to maximize ROI.
• Stay updated with industry trends and best practices in SaaS management.

Project Management:

• Lead and manage infrastructure projects from planning to execution, ensuring timely delivery within budget.
• Collaborate with cross-functional teams to ensure alignment and successful implementation of projects.
• Prepare and present regular status reports to senior leadership.

• Bachelors degree in Computer Science, Information Technology, or a related field
• 10 years of experience in IT infrastructure management, with at least 5 years in a senior leadership role.
• Extensive experience managing cloud-based server infrastructure, network operations, and helpdesk teams.
• Proven experience in information security, including zero trust network connectivity and modern identity solutions.
• Strong understanding of SaaS environments and cloud service providers.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Relevant certifications (e.g., CISSP, CISM, ITIL) are a plus.

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.