About this role

Aladdin Client Services, Analyst

Team Overview:

Aladdin Client Services is a part of the Aladdin Client Business within BlackRock Solutions' Aladdin Business. BlackRock Solutions offers BlackRock and other big institutional investors best-in-class risk analytics and investment management through its Aladdin platform. Aladdin Client Services is responsible for all daily communication and assistance with users.

Job Purpose/Background:

Aladdin Client Services use our deep knowledge of Aladdin, our clients’ businesses, and the investment management lifecycle to provide excellent client service to our growing global client base. We have diverse educational backgrounds, skills, and experiences, but we all share a passion for solving difficult problems for our clients, adding value to their business, and maintain strong relationships with our clients.

Our team is known for:

• Always providing users with outstanding customer service.
• Solving difficult problems by providing innovative solutions.
• Collaborating with others because we understand the benefits of teamwork.
• Seeking new knowledge, challenging assumptions, and adapting to change.
• Creating a dynamic and cohesive team environment.

As an Aladdin Client Services Analyst, you will:

Assist our clients in using Aladdin for their business operations: You will address issues and solve challenges that pertain to Aladdin and affect our clients. This will enable you to develop deep technical skills while enhancing your understanding of the financial industry and client relationship management.

Apply technical skills to address challenges: You will use technical skills (such as SQL, UNIX, Python) to verify the quality of big analytical data sets, streamline processes with scripts, and effectively access information from back-end databases.

Enhance the customer experience and our product by offering education, insights, and feedback: We believe that the best customer service is proactive, not reactive. We learn from our own data, and we talk to our customers to prevent problems from happening, rather than concentrating only on issues that are reported to us.

Join a local team, with a global impact: We support markets around the world whenever they are open. You will work with teams across different countries, while still being part of a vibrant local team

Key Responsibilities:

• Triage inbound client inquiry with a focus on prioritization and criticality of underlying request.
• Act as key liaison between relationship managers, Aladdin engineering and external Aladdin clients,
• Build deep expertise in workflows and user segments across the Aladdin ecosystem.
• Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product. 

Knowledge/Experience:

• 1-3 years’ experience in finance, technology, or customer-centric industry.
• Technical skill or exposure to SQL, UNIX and/or languages like Python or Java.
• Proficient oral and written communication skills; highly attentive to client service and support.
• Able to use problem-solving and critical-thinking skills to identify, create and implement solutions.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.