Description
About this role
The Global Digital Workplace Operations will lead a global technology team responsible for enhancing and delivering the digital user experience across the organization.
DW Operation's mission is to optimize and evolve the employee technology experience, enable productivity, and increase efficiency by offering inspired secure solutions and expert level support to the BlackRock community.
The ideal candidate will bring over 15 years of experience managing global teams and large-scale operations, with a strong focus on user experience and end-user support. They will be at the helm of ensuring top-tier end-user support and services in a global operations setting, driving innovation and operational efficiency.
Key Responsibilities:

• Develop and execute a digital workplace strategy that aligns with the company's business goals and technology transformation initiatives.
• Manage a large and diverse global cross-functional team while ensuring developing scalable, sustainable solutions that are data driven and focused on user experience.
• Oversee the management of digital workplace platforms, ensuring their reliability, performance, and user satisfaction.
• Ensure regulatory compliance and adherence to industry standards and regulatory bodies.
• Manage financial resources, including budgeting, forecasting, and cost optimization for the operational team.
• Analyze data to identify trends, make informed decisions, and drive continuous improvement.
• Collaborate with stakeholders to understand their needs and incorporate feedback into digital solutions.
• Stay abreast of emerging technologies and best practices in the areas of end-user support and major incident management.

Qualifications:

• Minimum 15 years experience in technology operations, preferably in the financial services industry, with at least 10 years leading and transforming teams.
• Strong background in digital user experience and operations.
• Skilled in agile methodology, coaching, and mentoring individuals.
• Excellent problem-solving, networking, and performance management skills.
• Experience with desktop technology support (level 1-3), unified communications, patching and vulnerability management, and major incident management.
• Skilled at establishing strong relationships with and influencing executive stakeholders.
• Experienced in strategic staffing, including managing strategic partners to shared outcomes with clear accountabilities, standards, and metrics.
• Proven track record of delivering complicated multi-regional projects.
• Strong leadership skills and the ability to manage a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Knowledge of regulatory requirements specific to the financial services industry

For New York City only: The salary range for this position is $190,000 - $240,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn:
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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