The Patient Service Representative (PSR) - Dental serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of patients during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance and acts timely to thwart potential workflow, patient satisfaction, or safety related issues.
Education, Experience, & SkillsHigh School Diploma or equivalent required
Coursework in secretarial science or related field preferred
Two Years Of Related Work Experience PreferredExperience in healthcare setting with electronic medical records and electronic dental records, insurance, and collecting patient data OR equivalent combination of education and experience required
Experience With Medical Terminology PreferredOTHER REQUIREMENTS Reliable transportation required
Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred
Cultural sensitivity necessary to work with a diverse patient and staff population required
Ability to work independently and collaboratively required
Knowledge of computers and electronic medical records required
Knowledge of Microsoft Suite preferred
Knowledge of electronic medical records (EMR) preferred
Strong Communication Skills, Both Verbal And Written, RequiredAttention to detail and basic mathematical skills required