At Blades of Green, our Revenue Conservation Specialists need to be able to solve problems effectively and efficiently, providing one-call resolution, multi-task, including talking on the phone and typing on the computer at the same time, and handle difficult situations with clients with care and poise. Individuals who enjoy helping others would be ideal for this role. In addition to customer service experience, the ideal candidate will have experience in a call center type environment, handling cancellation requests and collecting payments.

Job Responsibilities:

• Proficiency in the use of Customer Relations Management (CRM) databases and debt collection software to update records and interpret payment information.
• Conflict resolution and negotiation skills to overcome obstacles to collecting payments.
• Multitasking skills to move from one case to another.
• Written communication skills to keep detailed, simple-to-understand notes about contacts.
• Oral communication skills to interact professionally with customers and coworkers.
• Customer service skills to handle objections and deal with distressed individuals.
• Goal and task driven to ensure we meet our collection initiatives and goals.
• Able and willing to handle cancellation request phone calls from the call center.
• Able to work independently on special projects as assigned.
• Build customer rapport by showing empathy and compassion, when appropriate.
• Able to sit for long periods of time.
• Be a Team Player – Able to work with different personality types to accomplish set goals.
• Experience working with the Microsoft platforms (Teams, Outlook, Word, Excel).

Key Performance Indicators (KPI):

• Cancel/Skips Saves
• Adherence to Schedule
• Client Satisfaction
• Retention Adherence
• Quality Call Control Monitoring

Benefits:

• Health Vision and Dental Insurance
• Paid Time Off
• Sick Leave
• Paid Holidays
• 401K with Company Matching

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)