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The Remote Customer Care Representative will be expected to process inbound customer inquiries via telephone call, mail, fax, or Internet in a fast-paced environment while working remotely.This is a part-time position with a schedule of:
10a to 4p CST, three to four days per week and every other weekend (Saturday and Sunday) will also be required. Weekend hours will be between 8a and 6p CST.
Any hours worked on Saturdays and/or Sundays will pay $1 extra per hour. Responsibilities:
• Conduct customer contacts thoroughly in a friendly, courteous, and professional manner.• Comply with special instructions on customer orders or accounts.• Analyze customer needs and inform customers of price totals, anticipated delays, and additional information as necessary.• Attempt to sell additional merchandise to customer.• Keypunch orders with speed and accuracy.• Train newly hired staff members.• Open and process mail orders.• Perform basic mathematical calculations.• Route calls to other departments, in order to promote exceptional customer service.• Follow and support Dick Blick policies and procedures as stated in the Employee Guidebook.• Perform other related duties as assigned or requested.
General Skills:
• Strong organizational skills, listening skills, and effective decision making skills.• Strong interpersonal skills and ability to work with others.• Excellent written and oral communication skills.• Ability to handle multiple tasks simultaneously while using good judgment.• Proficient with keyboarding and 10-key number pad.• Ability to work effectively with team members to accomplish desired goals, especially under pressure during peak order and shipping times.
Education:
• High school diploma or GED or currently pursuing either.
Benefits Include:
• 401K & Profit Sharing Plan• Incentive Bonus Plans• Paid Time Off• Employee Discount
Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.
At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
Part Time
Retail
$37k-47k (estimate)
06/22/2024
06/24/2024
dickblick.com
SAN DIEGO, CA
500 - 1,000
1911
JOYCE CELBASTILLO
$500M - $1B
Retail
Blick is proud to support artists at all stages of their artistic journey. As a leading art supply company, our commitment to creative excellence is supported by a team that's friendly, welcoming, and knowledgeable in all areas of art supplies. We foster an environment where our associates enjoy the same respect and care as we provide our customers. Our extensive selection, competitive prices, and superior customer service make us the choice for professional and emerging artists, art educators, architects, designers, students, hobbyists, or anyone looking for quality art materials. Blick Art M...aterials is family-owned and serving artists since 1911. For more information about our company, visit DickBlick.com/About-Blick
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The job skills required for Remote Customer Care Representative include Customer Care, Listening, Organizational Skills, Customer Contact, Decision Making, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Customer Care Representative positions, which can be used as a reference in future career path planning. As a Remote Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Customer Care Representative. You can explore the career advancement for a Remote Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.