32 Customer Service Champion (Remote: CA or TX) Jobs in Santa Monica, CA
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Wingstop - K-Bilt Investments, LLC
Santa Monica, CA | Full Time | Part Time
$44k-55k (estimate)
3 Months Ago
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Customer Service Champion (Remote: CA or TX)
$44k-56k (estimate)
Full Time
2 Weeks Ago
Blizzard Entertainment is Hiring a Remote Customer Service Champion (Remote: CA or TX)
Team Name:Job Title:
Customer Service Champion (Remote: CA or TX)
Requisition ID:R023379
Job Description:Job Title: Customer Service Champion (Remote; CA or TX)
Reporting To: Group Manager, Customer Service
Location: Texas, USA (remote); California, USA (remote)
Your MissionCustomer Service Champions lead by example and effectively bridge the gap between Customer Service and other departments across the company. We can handle all front-line tasks while taking on the added responsibilities of providing operational and organizational support as determined by CS Management. We support change and build an atmosphere of engaged customer service professionals who consistently preserve Blizzard’s culture of excellence and commitment to quality in every aspect of our work.
ResponsibilitiesPriorities can often change in a fast-paced environment like ours, so this role includes but is not limited to, the following responsibilities:
Our WorldActivision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!
Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!
The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.
RewardsWe Provide a Suite Of Benefits That Promote Physical, Emotional And Financial Well-being For ‘Every World’ - We’ve Got Our Employees Covered! Subject To Eligibility Requirements, The Company Offers Comprehensive Benefits Including:
In the U.S., the standard base pay range for this role is $16.62 - $30.77 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.
Customer Service Champion (Remote: CA or TX)
Requisition ID:R023379
Job Description:Job Title: Customer Service Champion (Remote; CA or TX)
Reporting To: Group Manager, Customer Service
Location: Texas, USA (remote); California, USA (remote)
Your MissionCustomer Service Champions lead by example and effectively bridge the gap between Customer Service and other departments across the company. We can handle all front-line tasks while taking on the added responsibilities of providing operational and organizational support as determined by CS Management. We support change and build an atmosphere of engaged customer service professionals who consistently preserve Blizzard’s culture of excellence and commitment to quality in every aspect of our work.
ResponsibilitiesPriorities can often change in a fast-paced environment like ours, so this role includes but is not limited to, the following responsibilities:
- Regularly handle complex customer contacts in all contact channels within the business.
- Provide support to the Customer Service team on a global scale.
- Assist external vendors through Help Desk Contacts and share better practices.
- Point of Contact for department feedback and internal issues, enhancing the relationship with CS and other teams within Blizzard.
- Provide regular reporting and feedback to the business on customer-impacting issues.
- Maintain an accurate account of hours worked via regional tracking resources and report any discrepancies in a timely manner.
- Partner with Customer Service leaders to drive and implement support strategies for various existing and future products.
- Document, report, and provide feedback to direct management on large-scale customer concerns.
- Find opportunities and provide recommendations to improve processes, tools, culture, and business impact.
- Provide feedback and analytics to external vendors.
- Maintain Subject Matter Expert level knowledge in one or more key areas of CS operations and a high standard of product and policy knowledge overall.
- Front-line data collection for workflow and service improvement for the CS Organization and other areas of the business as needed.
- Generate reports as needed to appropriate management personnel.
- Assist with knowledge article review and publishing articles externally to deflect incoming contacts.
- Participate in service-focused, business-impacting projects as advised by the manager.
- Other duties as assigned.
- Previous experience in supporting others and handling approvals and critical issues from external vendors.
- Excellent metric results demonstrating a player-centric approach
- Self-motivated with a high level of integrity with a proven record of consistent high-performance
- Expert knowledge of Customer Service workflows, policies, processes, and critical issues with intermediate to expert familiarity with each of Blizzard’s CS departments, their roles, and key contacts.
- Exemplifies Blizzard and CS Core Values.
- Strong organizational skills and meticulous approach to problem-solving
- Obsession for providing great customer service.
- Available to work any shift and flexibility to change shifts to meet the needs of the department.
- Handle multiple channels of support and multiple requests concurrently.
- Intermediate to expert understanding of the troubleshooting process and best practices.
- Intermediate to advanced proficiency with Microsoft Word, Excel, and PowerPoint.
- Excellent verbal and written communication and presentation skills.
- Demonstrates clear ability to work independently with minimal direction, thrive in a team environment, and delegate tasks effectively.
- Clearly demonstrated passion for ensuring the success of Blizzard and its employees.
- Strong growth mindset
- Fluency in non-English language
- Prior involvement in the CSCs, CSC Lite duties, CSC Mission, or Leaders of Tomorrow
- Ability to coach and mentor others who may need assistance or guidance
- Experience supporting other areas of the business.
Our WorldActivision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!
Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!
The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.
RewardsWe Provide a Suite Of Benefits That Promote Physical, Emotional And Financial Well-being For ‘Every World’ - We’ve Got Our Employees Covered! Subject To Eligibility Requirements, The Company Offers Comprehensive Benefits Including:
- Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
- 401(k) with Company match, tuition reimbursement, charitable donation matching;
- Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
- Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
- If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
In the U.S., the standard base pay range for this role is $16.62 - $30.77 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.
Job Summary
JOB TYPE
Full Time
SALARY
$44k-56k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/06/2024
WEBSITE
blizzard.com
HEADQUARTERS
SANTA MONICA, CA
SIZE
3,000 - 7,500
FOUNDED
1991
TYPE
Private
CEO
MIKE MORHAIME
REVENUE
$1B - $3B
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About Blizzard Entertainment
Blizzard Entertainment is a video game developer and publisher.
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