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Job Description
FOH Supervisor Duties & Training Checklist
During their shift, they are expected to coordinate and monitor sales floor staff, perform administrative cash handling, and ensure that policies are being upheld.
They are also in charge of training new hires and communicating the trainees' progress with management. A supervisor is a very task-oriented position and requires a person who is organized, pays close attention to detail, and works with a sense of urgency.
They must switch frequently between assisting FOH employees with their duties (from applying discount codes, distributing change or other transaction assistance to helping cover employees' roles for breaks) and performing the roles themselves to improve the flow of the sales floor and boost overall productivity.
Essential Duties :
Daily Tasks :
Ensure all money is faced, organized, accurate, and accounted for during their shift.
o Daily checks that the previous EOD drop, petty cash, change bag, and tips are up to date,
accurate, and organized.
o All money should be grouped into bundles of like bills with a receipt from the bill
counter on the outside showing the contents.
o Reaches out to the Lead Supervisor or Store Manager with any cash discrepancies and
assists in finding solutions to the best of their ability.
Discounts for the day are verified, advertisements are correct on all platforms, and sale items are
in stock before opening.
Assist in leading the "puff points" meeting at beginning of shift (with both front and back of
house in attendance). Discuss daily sales, notify staff of available back stock, and notify staff of
sales goals for the day set by management.
Delegates duties to staff in a way that ensures the store operates in an efficient and successful
manner.
their shift.
o Anyone who is not doing so is redirected if the store is busy, or sent home if approved by
Store Manager.
Assists in maintaining staff morale and motivation.
o Leads by example with a positive attitude and excellent work ethic.
o Can identify and resolve small customer or staff issues before they escalate.
duty or assisting other FOH staff.
Notifies lead supervisor(s) and Store Manager of any issues with employees or customers in a
detailed and efficient manner.
filed correctly.
Assists with closing registers at shift change and delegating end of shift cleaning tasks. Verifies
that tasks are performed correctly before dismissing staff.
Assigns roles to incoming staff and makes sure to set up the employees and the store for
success.
When closing, ensures the cash and EOD emails are correct and sent to all the designated
applicants with all necessary information.
Job Type : Full-time
Last updated : 2024-08-02
Full Time
$29k-41k (estimate)
02/11/2024
08/19/2024