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As a Transit Service Manager (Customer Service Manager) or (whatever title we want to utilize), you will be responsible to manage a large team of Transit Ambassadors. Transit Ambassador’s responsibilities include assisting transit riders with various levels of inquiries, emergency response management and customer service escalation support.
The Customer Service Manager is responsible for the transit team’s performance across all transit stations. This manager’s role is primarily ensuring that the transit staff is appropriately managed, trained, supported and has all the tools necessary to provide top-notch customer service for the riders and to maximize their experiences by offering great hospitality with every rider interaction; all the while meeting client satisfaction standards.
Block By Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Preferred qualifications, skills, and capabilities
7 years of Client Service, Sr. Level Customer Service or similar experience
Possess superior management abilities with an understanding of operations techniques
Proven track record in performance management
Proficient operations management skills.
Ability to work in a fast paced environment and adaptable to quick changes
Strong problem solving and decision making skills
Exhibits ability to work effectively in a global and multi-site setup
Experience with collective bargaining unit employees a plus
BBB OM We are proud to offer the following benefits:
· Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
· Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
· Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (Operations Manager, RVP, and executive positions only).
· Other: 401K Retirement Savings Plan
Job Type: Full-time
Schedule:
Education:
Experience:
Work Location: In person
Full Time
Ancillary Healthcare
$100k-129k (estimate)
06/20/2024
06/22/2024
block-by-block.com
LOUISVILLE, KY
50 - 100
1923
Private
ROLAND R BLAHNIK
$10M - $50M
Ancillary Healthcare
The job skills required for Customer Service Manager (CSM) include Customer Service, Initiative, Client Service, Customer Satisfaction, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager (CSM). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager (CSM). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager (CSM) positions, which can be used as a reference in future career path planning. As a Customer Service Manager (CSM), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager (CSM). You can explore the career advancement for a Customer Service Manager (CSM) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.