722 Customer Service Manager Jobs in Boston, MA
Block by Block is Hiring a Customer Service Manager Near Boston, MA
- Directs the activity and daily operations related to station staffing and preparedness. Accountable for implementation of strategic initiatives relative to customer satisfaction strategies.
- Work in partnership with technical client counterparts to ensure that appropriate hospitality strategies are effectively implemented within the operation.
- Evaluate and execute appropriate staffing plans in order to achieve station coverage goals.
- Ability to recognize and avert risks to riders and client related matters and responsible for managing applicable operational risk.
- Works to ensure seamless delivery to riders and to client through cross functions, processes and operational resources.
- Identify direct reports and overall develops staff and needs while providing timely feedback.
- Review the development and performance management plans for all team members and ensure team leaders are managing the development and performance management process and resources appropriately.
- Perform regular reviews of policies and procedures assuring new processes are documented and that all processes are tested regularly according to management guidelines.
- Act as single point of contact for transit team training, continuous improvement through continuous employee performance evaluation and consistent follow through until standards and resolutions are met.
- Coordinate efforts with cross site and cross functional peers to maximize performance levels and efficiencies.
- Ability to make decisions that are both strategic and tactical in nature and made with little or no supervision.
- Accountable for adherence to budgetary guidelines.
- Take ownership of the riders and the client problems; clarifies client issues/objections; appropriately escalates issues for assistance and resolutions.
- Ensure that time-sensitive transactions, problem resolutions, and non-standard instructions are handled in a manner that complies within policies and procedures, and minimize risk/cost to both Block By Block and the client.
Preferred Qualifications, Skills, And Capabilities7 years of Client Service, Sr. Level Customer Service or similar experience
Possess superior management abilities with an understanding of operations techniques
Proven track record in performance management
Proficient operations management skills.
Ability to work in a fast paced environment and adaptable to quick changes
Strong problem solving and decision making skills
Exhibits ability to work effectively in a global and multi-site setup
Experience with collective bargaining unit employees a plus
BBB OM We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan
Education:
- Bachelor's (Preferred)
- Customer Service Management: 7 years (Required)
Job Summary
Full Time
Ancillary Healthcare
$100k-129k (estimate)
06/21/2024
08/19/2024
block-by-block.com
LOUISVILLE, KY
50 - 100
1923
Private
ROLAND R BLAHNIK
$10M - $50M
Ancillary Healthcare
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The job skills required for Customer Service Manager include Customer Service, Initiative, Client Service, Customer Satisfaction, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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