Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.

Job Description

We are looking for a passionate and curious Fraud Specialist to join our team. As a Fraud Specialist you will be identifying and reviewing suspicious activity that has been flagged by internal tooling or through customer escalations. You will use investigation and analytical skills to take appropriate action and escalate emerging trends. 

You Will: 

• Review and action accounts in accordance with company policies and procedures.

• Investigate, monitor and escalate potential high risk and/or fraudulent activity related to customers' accounts or transactional activity.

• Manage and respond to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations.

• Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference.

• Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements within specified time frames to minimize revenue losses.

• Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls.

• Drives for results by maintaining and meeting KPIs in productivity and quality assurance

• Maintains accountability and awareness of key process changes, system changes, organization, governance structures and their broader impacts

• Account Access Identity and Control (AIC) 

  • Review customer accounts to look for risk indicators and take appropriate action to mitigate loss, minimize risk and exposure, while protecting the Cash App ecosystem according to company policies.

• Utilize internal tools and account data to confidently decision cases with little to no customer information or input provided

• Detect and surface new patterns, trends, red flags, or risky behaviors to BIT and Data Science for machine learning model creation and maintenance.

• Surface and escalate Terms of Service violations, abuse, coercion, illegal activity, and exploitation appropriately to partner teams.

Qualifications

You have: 

• Experience:

  • Required: Minimum 1 - 2 years experience in the financial services industry

  • Preferred: Minimum 1 - 2 years of experience in a fraud or prevention role 

• Internal Experience: 

  • Required: Minimum 1 - 2 years experience at Cash App

  • Preferred: Minimum 1 - 2 years experience in the financial services industry

• Skill Set & Knowledge-base:

  • Moderate knowledge of banking policies, procedures and governmental regulations

  • Must possess basic knowledge of a core banking system as well as the bank policies and procedures related to laws and regulations.

  • Background in making data driven decisions and managing cases in a Customer Relationship Management (CRM) tool. 

Additional Information

Zone A: USD $29.60
Zone B: USD $27.48
Zone C: USD $23.93
Zone D: USD $22.15

In addition to the regular hourly rates listed above, this role may be eligible for a shift differential for employees who are scheduled to work weekend (Saturday/Sunday) shifts.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.