88 Technical Support Specialist Jobs in Arlington, VA
Bloomberg Industry Group is Hiring a Technical Support Specialist Near Arlington, VA
Job Description:
- Obtain in-depth knowledge of proprietary electronic products, related procedures, and unit policies and procedures, and apply that knowledge to various technical inquiries.
- Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
- Translate complex technical terms into terms easily understood by the customer.
- Demonstrate excellent oral and written communication skills, including diction and grammar, and active listening skills to communicate effectively with customers and coworkers in a clear, courteous, tactful, and professional manner.
- Build positive working relationships with team members, managers, and all departments.
- Demonstrate excellent analytical and problem-solving skills under minimal supervision.
- Provide effective and comprehensive technical documentation for use in training and in providing product feedback to stakeholders.
- Provide end-user application support, define and document incident scope, use critical thinking to analyze problems, handle various assignments as needed, identify root causes, troubleshoot issues to achieve first-call resolution, and escalate issues when appropriate.
- Utilize application tools to assist users with access, provisioning, and installation.
- Document and submit new content to the knowledge base.
- A college degree with coursework in relevant aspects of computer science, information science, data communications, technical writing, or equivalent experience is required.
- At least three years of experience supporting customers on software applications while utilizing basic hardware troubleshooting knowledge or at least one year as a Technical Support Specialist in a call center environment.
Job Summary
Full Time
Print & Book Publishing
$111k-139k (estimate)
01/11/2024
07/24/2024
bloombergindustry.com
ARLINGTON, VA
1,000 - 3,000
2011
GREGORY C MCCAFFERY
$200M - $500M
Print & Book Publishing
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About Bloomberg Industry Group
Bloomberg Industry Group empowers professionals in government, law, tax, and accounting with the news, data, and analysis they need to take decisive action and make the most of every opportunity. Bloomberg Industry Group is an affiliate of Bloomberg L.P. For more information, visit bloombergindustry.com.
The job skills required for Technical Support Specialist include Technical Support, Problem Solving, Computer Science, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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