We are a family owned & run residential electrical service company. Founded in 2016, our commitment is to the homeowner and small-business owner. TECL 31624

Part-time Hours : Monday - Friday, Roughly 15-25, max 30 Hours for work week

Location : In-office location Frisco, TX

Compensation : Based on Experience*, Bonus Opportunity.

Part-time Benefits : No On-Calls, Weekends or working on Holidays when we are closed. Flexible Schedule Paid Weekly

JOB DESCRIPTION : - Provide Excellent Customer Service in a friendly & professional manner. Schedule electrical service requests, installations or warranty inquiries.

Ensure full client satisfaction during the interaction while actively listening to their needs / wants. Escalate calls to supervisor when needed.

Be the liaison between our Tech and the Client when needed

ESSENTIAL DUTIES :

• Answer incoming phone calls by 2nd ring.
• Responding to emails and chats.
• Ensuring response times are reasonable and missed calls / voicemails are returned.
• Identify and accurately assess the client’s need
• Follow up on client questions.
• Reschedule calls when necessary
• Provide the client with ETA on Tech if they are running behind.
• Be able to use our online CRM & Field Service Programs.
• Keep accurate records of client interactions and ensure they are input in ServiceTitan.
• Strong phone handling skills and be able to actively listen. Be able to diffuse client issues.
• Input client requests in ServiceTitan to complete booking or adding notes.
• Client & company information will be held confidential.
• Represent the company in a professional manner with good customer service in either verbal or written communication.

QUALIFICATIONS :

• High School diploma or equivalent.
• Must be at least 18 years old.
• Ability to pass a drug test - Zero Tolerance - and pass a comprehensive background check
• Prefer at least 2 years CSR experience, residential experience preferred but not required.
• Experience with ServiceTitan or a like field service program. ServiceTitan is preferred.
• Excellent phone and typing skills & ability to use online programs and phone applications.
• Ability to speak, listen, read, write & communicate with the client clearly via phone, text or email.
• Ability to work independently.
• Cannot be working with a competitor electrical service company in North Texas

Last updated : 2024-09-07