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We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.
Residency in or relocation to Louisiana is preferred for all positions.
POSITION PURPOSE
The Vice President of Customer Service Operations is accountable for the effective management and performance of the customer service departments across all lines of business. This role is responsible for establishing departmental strategic objectives, ensuring that customer service operations are executed in a high quality, repeatable and efficient manner and leading initiatives to continuously improve processes and associated systems. The individual in this role ensures that policies, procedures and contract agreements are implemented and maintained and coordinates customer service activities across the company to ensure accurate resolution of customer inquiries. This role will have accountability for the successful initiation, management and completion of corporate and divisional projects sponsored by customer service. Accountable for complying with all laws and regulations associated with duties and responsibilities.
NATURE AND SCOPE
Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with:
All levels of BCBSLA staff and management up to senior management regarding customer service issues
The Blue Cross Blue Shield Association to represent the interests of the plan in collaborative meetings and work groups.
Subscribers, group leaders, providers, benefit consultants and other Plan personnel to address general and specific claims processing/contract information
The Louisiana Department of Insurance and other State agencies to address regulatory and compliance issues when called upon
Vendors and consulting partners to negotiate contracts and address company requirements
QUALIFICATIONS
Education
Work Experience
Skills and Abilities
Licenses and Certifications
ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions
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An Equal Opportunity Employer
All BCBSLA EMPLOYEES please apply through Workday Careers.
PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)
Additional Information
Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.
In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
JOB CATEGORY: Insurance
Full Time
Professional Associations
$146k-191k (estimate)
06/29/2024
08/28/2024
bcbsla.com
BATON ROUGE, LA
1,000 - 3,000
1934
Private
$1B - $3B
Professional Associations
BCBSLA is a managed health care company that provides health insurance coverage for individuals and families.