Dispatcher/CSR (Plumbing) – Clearwater, FL

Are you a Dispatcher/CSR with experience in the trades? Are you detail-oriented and love providing stellar customer service? Are you an independent thinker looking for a company that admires your ambition? Then you are in luck! We are hiring a Dispatcher/CSR to join our growing company! 

We are looking for a CSR/Dispatcher to join our team in Clearwater, FL. At Talon Plumbing dba Blue Flow All-Service Plumbing, this position is responsible for coordinating work with customers (external and internal) and the Plumbing Manager and Supervisors. This involves constant knowledge of asset availability (people and equipment) to support planned work and respond to emergency or special requests. This Dispatcher will also coordinate work with our Transportation department. 

What We Offer: 

• Top pay! $19-24/hr DOE 
• Growth opportunities 
• Employee & Family Health, Dental & Vision Insurance options 
• Life Insurance Policy 
• Paid Time Off & Paid Holidays 
• 401(k) Retirement Plan
• Flexible Spending Plan, HSA 
• Paid Weekly 
• Fantastic company culture! 

What You’ll Do: 

• Monitor daily workflow
• Communicate and Coordinate Work with Plumbing Personnel, Materials, Equipment and Customers
• Receive and Respond to Emergency customer requests
• Address problems and requests by communicating information or providing solutions
• Prioritize calls according to urgency and importance
• Use phone and /or computer to send work order info to personnel
• Via GPS, Monitor the route and status of drivers to, from, and on customer sites
• Provide drivers with information about traffic, construction work zones, accidents, weather information or any other obstacles that may affect their travel route
• Send out nightly and next-day Schedules
• Answer Phones for Service Requests 
• Develop good relationships with customers and technicians

What Makes You Great? 

• Service Titan experience (preferred) 
• Previous dispatching experience 
• Experience in using Microsoft Word and Excel 
• Strong problem-solving capabilities 
• Strong written and verbal communication skills 
• Be detail-oriented and a highly organized multi-tasker 

If you are looking for an opportunity to grow yourself & contribute to company growth - make this career move and you’ll find exactly what you’re looking for. Apply NOW!

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