Build a Bigger, Better, Bolder Future Imagine working for a company that measures its success based off the growth of its colleagues. A company that invests in its future by investing in you. Little Caesars/Blue Line Distribution is a company where our colleagues make an impact. Blue Line Distribution, the in-house food distributor for Little Caesars, is now hiring for a full-time Customer Service Representative for our Greensboro, North Carolina Distribution Center. The person we are looking for is courteous, professional and provides prompt service to customers. Must be able to handle all customer service duties including order taking, customer complaints, delivery appointments, pick up requests, and support online ordering. Essential Job Functions: Ensures customer food and equipment orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks/communicating out of stock items. Processes labels and generates pick lists as needed. Contacts all stores on call list and enters customer orders daily. Continuously keeps updated with product knowledge and current marketing programs in order to effectively assist the customer. Assists customers with add-ons/special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner. Processes accurate orders, billing and check remittance for Pizza Kits. Daily scanning of Proof of Delivery (POD) invoices. Ensures credit memos are issued in a precise and timely manner. Schedules receiving appointments. Required Knowledge, Skills and Abilities: High school diploma or equivalent. Minimum 6 months’ quick service restaurant operations experience or similar experience preferred. The ability to type at least 60 words per minute. Proficient with Windows and basic data processing. Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types of customers who contact the customer service team. Demonstrated ability to listen, ask questions, follow-up, and address client concerns. Customer focused attitude with excellent phone etiquette and experience dealing with frustrated or difficult customers. Must demonstrate experience in a fast-paced workplace and ability to be flexible and responsive. Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently. Proven ability to function in a team environment, supporting team members when needed. Evidence of ability to use proper English, spelling, grammar and punctuation when taking comments from customers, entering comments into computer and producing customer response letters. Ability to collect and tabulate historical data. Experienced in multitasking in a fast-paced environment. Preferred Knowledge, Skills and Abilities: Customer call center experience. Work Environment: This role routinely uses standard office equipment such as computers, phones, and headsets. This position requires supporting customers on various work schedules that include holidays, weekends, and evenings. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution. Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work. PRIVACY POLICY At Little Caesars® Pizza and Blue Line Foodservice Distribution ®, you’re part of a dynamic team in the pizza business. Known for innovation and home of the exclusive Pizza Portal® pickup, Little Caesars is an international brand with a household name – a global company with family-owned restaurants in your neighborhood. Blue Line® sources and delivers ingredients to neighborhoods throughout the U.S. so we can make our famous Hot-N-Ready® pizzas, Crazy Bread®, Caesar Wings®, and more, fulfilling our customer promise. Little Caesars Fundraising proudly helps raise millions of dollars for thousands of schools, churches, sports teams, and other nonprofit organizations. Backed by the global pizza brand, customers of Little Caesars Fundraising enjoy products they can make at home or pick up in stores. Our colleagues are the heart and soul of the business – whether you work in the stores, one of our warehouses, the corporate office, or your home office, Little Caesars, Blue Line and Little Caesars Fundraising colleagues work together to make a big impact in communities around the world. Let’s connect! Share your contact info and upload your resume so we can match you with the perfect role at Little Caesars or Blue Line. Full time colleagues qualify for a variety of benefits, including medical, dental, and vision insurance, 401(k) with company match, paid holidays and paid time off, legal and counseling services, flexible spending accounts, disability and adoption benefits, and more. Colleagues also enjoy the perks of being associated with professional sports teams and have access to events at Little Caesars Arena and Comerica Park in our hometown of Detroit, Michigan.