Your Role :

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Reporting to the Manager and Lead Admin, Technology and Operations department, as a ServiceNow Administrator, you will be responsible for building, supporting, and maintaining the ServiceNow platform within the Company and optimizing for use with existing toolsets.

You are technologically savvy, quick, results oriented, creative, and curious about the best use of technology to improve effectiveness, efficiency and feel of the work environment.

You demonstrate initiative, expertise, and passion for the ServiceNow platform and tools which help our people drive business results.

Your Work :

• Develop and configure the ServiceNow platform.
• Work closely with the broader ServiceNow admin team and business partners to create, support and provide the expertise for HR Service Catalog and Employee Service Portal within the ServiceNow ITSM and HRSD modules and mobile applications.
• Proven success in the implementation of Employee Portal Professional, and Content management for Enterprise.
• Coordinate and implement upgrades, maintain data between ServiceNow and other systems, and create reports and dashboards.
• Build and maintain internal technical documentation, manuals, policies, knowledge, and processes.
• Work with the ServiceNow vendor on high impact tickets and remediation of them.
• Monitor the health, usage, and compliance of ServiceNow modules as well as develop system integrations and process automation.
• Respond to internal cases from users requiring assistance.

Your Knowledge and Experience :

• Bachelor's degree in Computer Information Systems, Computer Science or similar.
• At least 7 years of relevant working experience with 3 years of experience working with ServiceNow.
• Working experience and knowledge of ServiceNow HRSD, Incident, Problem, Change, Request CMDB, Asset Management, and Knowledge Management are strongly preferred.
• Understanding of ServiceNow Implementation, particularly with HRSD is highly desired.
• Experience in technical implementation efforts such as ServiceNow Integrations, Version Upgrades, Maintenance.
• Experience working with integration to 3rd party application APIs, REST / AJAX, Web Services, and Integration hub is highly desired.
• Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification is strongly preferred.
• ServiceNow HRSD Certification is highly desired.
• Completion of the ServiceNow System Administrator certification is strongly preferred.
• Knowledge & Application of Java scripting is strongly preferred.

Pay Range :

The pay range for this role is : $118,800.00 to $178,200.00 for California.

Notes :

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade.

Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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Last updated : 2024-09-09