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Director of Call Center Operations
Our client is a leading healthcare network, specializing in treatment centers and telehealth. They are at the forefront of the industry, offering best-in-class service to their patients. To support their continued success, they are looking for a Director of Call Center to drive a strong patient experience and performance results to service patients with excellence. This person should be a dynamic progressive leader, focused on delivering premiere customer service with innovative ideas and solutions for the department.
The Director of Call Center Operations will play a key role in the development and implementation of enhancements to phone systems, customer relationship management (CRM) systems, and provide senior management oversight to the customer service center. This empathetic leader will have strong emotional intelligence and oversee 3-4 managers, with a total headcount of 100 in 5 locations globally. The role also includes 10% travel.
This Role Offers:
Focus:
Skill Set:
Full Time
$127k-170k (estimate)
06/27/2024
07/15/2024
bluesignal.com
PHOENIX, AZ
50 - 100
2012
Private
MATT WALSH
$10M - $50M
Business Services
Blue Signal is a recruiting firm that provides employment opportunities to job seekers.
The following is the career advancement route for Director of Call Center Operations positions, which can be used as a reference in future career path planning. As a Director of Call Center Operations, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Call Center Operations. You can explore the career advancement for a Director of Call Center Operations below and select your interested title to get hiring information.