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Working in conjunction with the Front Desk to ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
CANDIDATE PROFILE
Experience
JOB ESSENTIALS
ItemExample
Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth.
TrainingAll team members will receive extensive training and go through testing prior to being placed into a role. Each team member must stay over and experience all areas of the hotel and go through a checklist acknowledging they tried all of the hotels services.
Team members must be aware of the local area. All team members must complete the required brand training as per brand requirements.
Communication / Follow UpIn any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests.
Upgrading VIP's, handing out info to guests upon arrival in welcome packets, etc). The FOM should ensure all group resumes are accessible and read and followed up on.
Ensure timeliness to meetings.
Expense / Labor Controls / OvertimeThe AFOM should stay within forecasted numbers in regards to departmental and labor expense.
Expenses should be flexed based upon demand. Overtime must be controlled. Plans appropriate allocation of resources and assignments of staff Utilize labor reports.
Revenue MaximizationIt is crucial that the front desk team contributes to the sellout efficiency. It is up to the FOM to ensure upsell / perfect sell programs are in place, hotel loyalty program enrollments, etc.
The front desk owns the hotel day of arrival. This will be measured via the daily revenue reports, etc.
SafetyEnsure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc.
Ensure regular safety checks of the shuttle.
CleanlinessOwn / Maintain lobby appearance / PBX back Office at all times.
Other
Ensure timely completion of performance appraisals.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.
Last updated : 2024-06-16
Full Time
$46k-62k (estimate)
06/17/2024
09/15/2024
blueskyhospitalitysolutions.com
Uniondale, NY
<25
The job skills required for Front office supervisor include Front Office, Guest Service, Customer Satisfaction, Interviewing, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front office supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front office supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
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Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
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Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
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The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
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Allocate rooms to expected arrivals after checking the guests preferences and special requests.
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Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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